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- Tasks: Coordinate the entire ordering process and manage customer needs daily.
- Company: Speedy Hire is the UK's leading hire provider with a vast range of tools and equipment.
- Benefits: Enjoy 26 days holiday, life assurance, discounts, and flexible working options.
- Other info: Opportunities for career progression and a commitment to work-life balance.
- Why this job: Join a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Strong communication skills, adaptability, and a desire to learn are essential.
The predicted salary is between 24000 - 26910 £ per year.
Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services — truly everything for every job. We are proud to support customers across the UK and Ireland, and just as proud of the people who make that possible every day.
Job Title
Customer Support Co-ordinator
Location
Thurnscoe
Working Hours
Monday to Friday, 07:30 – 16:30 (40 hours per week)
The Role
Based at our Thurnscoe depot, the Customer Support Co-ordinator plays a key role at the heart of our operation. You will be one of the first points of contact for our customers, combining excellent customer service with strong operational coordination to ensure every hire runs smoothly from start to finish.
Relationship building is central to this role. You will manage the full hire journey — from taking customer orders, through to arranging delivery and collection — working closely with colleagues across the depot to ensure customer needs are met and expectations exceeded.
On a day-to-day basis, this is a desk-based role where you will work collaboratively with stock teams, drivers, engineers, and sales colleagues. Clear communication and teamwork are essential, as you help minimise delays, ensure equipment availability, and keep customers informed every step of the way.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering great service, and wants to be part of a supportive and friendly team.
What You’ll Need to Succeed
- Strong organisational skills with the ability to manage multiple priorities
- Clear and confident communication skills, both verbal and written
- A flexible and adaptable approach to changing customer and operational needs
- A genuine commitment to learning, developing, and growing within the role
- A full driving licence
- Previous experience within the hire industry or a similar sales or operational role (desirable)
- The ability to support your business unit and team in delivering Speedy’s ESG Strategy – Decade to Deliver
What We Offer
- 26 days’ holiday plus bank holidays
- Life assurance
- Pension scheme
- Canteen facilities
- 95% employee discount across the Speedy brand
- Ongoing training, development, and clear career progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop – discounts and savings across a wide range of retailers
- Green Commute Initiative – cycle-to-work scheme
- PAM Employee Assistance Programme (EAP) – free, confidential wellbeing, legal, and financial support
Speedy also operates an industry-leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing. We actively support more balanced working patterns and encourage conversations around flexible working options, including flexible start and finish times, shorter working days, term-time hours, and job-sharing opportunities where possible.
We also offer a Career Line of Sight, providing clear visibility of development pathways and progression opportunities across the Speedy Group.
Additional Information
Speedy reserves the right to close vacancies earlier than the advertised date if a high volume of applications is received, so early application is encouraged.
Some roles within The Speedy Group UK&I may require DBS, credit, or security clearance checks. Speedy is an equal opportunities employer, embracing diversity in all its forms and fostering an inclusive environment where everyone can do the best work of their lives.
Our ESG Governance Policies Can Be Found Here
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability. Proof of right to work in the UK is required by the start of employment.
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Customer Support Co-ordinator employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Co-ordinator
✨Tip Number 1
Familiarise yourself with the plant hire industry and Speedy Hire's services. Understanding their product range and how they operate will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires clear communication with various stakeholders, being able to articulate your thoughts clearly will set you apart.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will show your ability to handle the fast-paced environment at Speedy.
✨Tip Number 4
Network with current or former employees of Speedy Hire on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that could help you during the interview process.
We think you need these skills to ace Customer Support Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Coordinator role. Emphasise your organisational skills, communication abilities, and any previous experience in customer service or the hire industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for coordinating customer support and managing orders effectively.
Highlight Key Skills: In your application, clearly outline your strong communication skills, adaptability, and customer-focused attitude. Use bullet points to make these stand out, as they are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer support roles.
How to prepare for a job interview at Speedy Hire
✨Showcase Your Communication Skills
As a Customer Support Co-ordinator, clear communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and confidently.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how you prioritised tasks and ensured timely completion.
✨Understand the Company and Industry
Familiarise yourself with Speedy Hire and the plant hire industry. Research their services, values, and recent news. This knowledge will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and adaptability skills. Think of situations where you had to resolve conflicts or adapt to changes quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses.