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- Tasks: Join us as a Customer Support Advisor, coordinating the hire process and ensuring customer satisfaction.
- Company: Speedy is the UK's leading hire provider, offering tools and support services for every job.
- Benefits: Enjoy 26 days holiday, competitive maternity benefits, and a 95% discount across the Speedy brand.
- Why this job: Be part of a supportive culture focused on career progression and work-life balance.
- Qualifications: Strong organisational and communication skills, adaptability, and a commitment to learning are essential.
- Other info: Flexible working arrangements available, including hybrid options and shorter days.
The predicted salary is between 22871 - 28889 £ per year.
Role: Customer Support Advisor
Working Days: Monday to Friday
Working Hours: 07:30 - 17:00 (42 hours per week)
Location: Ashford
Salary: £28,589 per annum (pro rata)
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here’s what you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver
What we offer:
- 26 days holiday (plus bank holidays)
- Competitive maternity, adoption, and paternity benefits
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.
The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Locations
Customer Support Advisor in Ashford, Kent employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Ashford, Kent
✨Tip Number 1
Familiarise yourself with the hire industry and Speedy's services. Understanding the tools and equipment they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your organisational and communication skills in conversations with current employees or during networking events. These are crucial for a Customer Support Advisor, and showcasing them can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your adaptability and commitment to learning. Think of examples from your past experiences where you've successfully navigated changes or learned new processes quickly, as this aligns well with the role's requirements.
✨Tip Number 4
If possible, connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Customer Support Advisor in Ashford, Kent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Support Advisor position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience in customer support, sales, or the hire industry. Use specific examples to demonstrate your strong organisational and communication skills, as well as your adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your commitment to learning and development, and how you can contribute to the company's ESG Strategy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Speedy Hire
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong verbal and written communication is crucial. Prepare to demonstrate your ability to articulate clearly and listen actively during the interview. Consider sharing examples of how you've effectively communicated with customers in past roles.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to prepare a scenario where your organisational skills led to a successful outcome in a previous job.
✨Demonstrate Adaptability
The ability to adapt to changing situations is key in customer support. Think of instances where you've had to adjust your approach or strategy on the fly, and be prepared to share these experiences during your interview.
✨Research the Company and Its Values
Understanding Speedy's commitment to customer service and their ESG Strategy will show your genuine interest in the role. Familiarise yourself with their services and values, and be ready to discuss how you can contribute to their mission during the interview.
