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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join Speedy, the UK's leading hire provider for tools and equipment.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: Work Monday to Friday, 07:30 to 17:00, in a vibrant Ashford location.
The predicted salary is between 28589 - 28589 £ per year.
Role: Customer Support Advisor
Working Days: Monday to Friday
Working Hours: 07:30 - 17:00 (42 hours per week)
Location: Ashford
Salary: £28,589 per annum (pro rata)
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
Based in the depot, the Hire Controller is a vital part of operations on the front line.
Customer Support Advisor employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the tools and equipment that Speedy provides. Understanding the products will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer situations. Role-playing scenarios with friends or family can help you feel more confident and prepared for real-life interactions.
✨Tip Number 3
Research common customer support software and tools that are used in the industry. Being familiar with these systems can give you an edge during the interview process, showing that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Speedy on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Support Advisor. Highlight key skills and experiences that align with the role in your application.
Tailor Your CV: Customise your CV to reflect your customer service experience. Use specific examples that demonstrate your ability to handle customer queries effectively and efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support. Mention why you want to work for Speedy and how your skills can contribute to their operations.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Speedy Hire
✨Know the Company
Before your interview, take some time to research Speedy and their services. Understanding their role as the UK's leading hire provider will help you answer questions more effectively and show your genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Customer Support Advisor, strong communication skills are essential. Be prepared to showcase your ability to listen actively and respond clearly. You might even want to practice common customer service scenarios to illustrate your problem-solving skills.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or your experience with teamwork. Prepare specific examples from your past experiences that highlight your skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or what success looks like in the Customer Support Advisor role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
