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- Tasks: Coordinate the hire process and ensure customer satisfaction in a dynamic office environment.
- Company: Speedy Hire is the UK's leading provider of tools and equipment for every job.
- Benefits: Enjoy 26 days holiday, flexible working, and discounts across the Speedy brand.
- Why this job: Join a supportive team focused on employee growth and internal progression.
- Qualifications: Strong communication skills and adaptability; previous experience in sales or operations preferred.
- Other info: Embrace diversity and inclusion in a workplace that values your unique contributions.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Join to apply for the Customer Solutions Specialist role at Speedy Hire
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Customer Solutions Specialist – Haydock – Monday to Friday – 07.30am – 16.30pm
Based in our Customer Solutions office in Haydock, the Customer Solutions Specialist is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Specialist coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based within our Haydock office. Working directly with the other departments and areas of the business.
For us to help you on your journey to success, here’s what you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What will we provide?We will provide everything you need to ensure you succeed in this role!We offer all on the job training and have dedicated product and system training teams available to support you.We are passionate about employee growth and offer tailored development programmes to suit individual needs.We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.Link below to our policies in line with our ESG Governance.
applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting, Information Technology, and Sales
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Industries
Construction
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Customer Solutions Specialist employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Specialist
✨Tip Number 1
Familiarise yourself with Speedy Hire's products and services. Understanding the range of tools and equipment they offer will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your relationship-building skills during any interactions. Since this role is all about coordinating with various departments and ensuring customer satisfaction, showcasing your ability to connect with others will set you apart.
✨Tip Number 3
Be prepared to discuss your adaptability in previous roles. The job requires a commitment to learning and development, so sharing examples of how you've successfully adapted to change will demonstrate your suitability for the position.
✨Tip Number 4
Research Speedy Hire's ESG Strategy – Decade to Deliver. Showing that you understand and support their environmental, social, and governance initiatives can give you an edge, as it aligns with their commitment to employee growth and community impact.
We think you need these skills to ace Customer Solutions Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly any roles within the hire industry. Use keywords from the job description to demonstrate your fit for the Customer Solutions Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong organisational and communication skills. Mention specific examples of how you've built relationships with customers in previous roles and how you can contribute to Speedy Hire's commitment to customer satisfaction.
Showcase Adaptability: In your application, provide examples of how you've adapted to changing situations in past jobs. This is crucial for the Customer Solutions Specialist role, where flexibility and responsiveness are key.
Highlight Commitment to Learning: Emphasise your willingness to learn and develop. Mention any training or development programmes you've participated in and how they have prepared you for this role at Speedy Hire.
How to prepare for a job interview at Speedy Hire
✨Showcase Your Organisational Skills
As a Customer Solutions Specialist, you'll need to demonstrate strong organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you prioritised and ensured everything ran smoothly.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. Consider preparing answers to common interview questions that showcase your ability to communicate complex information simply and effectively.
✨Demonstrate Adaptability
Speedy Hire values adaptability, especially in a fast-paced environment. Be ready to discuss situations where you had to adjust quickly to changes or unexpected challenges, and how you handled them while maintaining customer satisfaction.
✨Research the Company and Industry
Familiarise yourself with Speedy Hire's services and the hire industry as a whole. Understanding their operations and the challenges they face will allow you to ask insightful questions and show your genuine interest in the role during the interview.
