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- Tasks: Gather customer insights and enhance their experience across Speedy.
- Company: Join Speedy Hire, the UK's leading hire provider with a people-first culture.
- Benefits: Enjoy 26 days off, no weekend shifts, and a 95% discount on hire products.
- Why this job: Be the voice of customers and drive meaningful change in their experience.
- Qualifications: Passion for customer service and ability to collaborate with diverse teams.
- Other info: Great career development opportunities in an inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Experience Advisor
Speedy Hire, the UK’s leading hire provider, seeks a passionate Customer Experience Advisor for a 12‑month fixed‑term contract.
About the role
As the voice of our customers, you will gather insights, understand customer needs, and work with teams across Speedy to translate feedback into meaningful change. You will help shape our customer experience strategy and ensure every interaction reflects our values and commitment to excellence.
What you’ll be doing
- Capture and assess how ready each business function is to support our customer experience (CX) strategy.
- Build awareness of how every role across Speedy impacts the customer journey.
- Work closely with business teams to enhance their CX strategies and celebrate customer success stories.
- Interpret customer feedback to recommend meaningful improvements.
- Build strong connections with colleagues across the business and develop a deep understanding of our customer base.
- Create and regularly review customer journey maps, using data to measure and support improvements.
- Take part in insight days—both internal and external—to better understand our colleagues and customers.
- Champion the Speedy brand and act as a true customer advocate.
- Support our contact centres with telephony, data, and service initiatives.
- Contribute to the delivery of our ESG Strategy – Decade to Deliver, helping to build a sustainable future for our business and communities.
What we’ll provide
- No evening or weekend shifts – enjoy work‑life balance.
- 26 days’ annual leave (plus bank holidays).
- Life assurance and pension schemes.
- Employee recognition programmes celebrating your successes.
- Free onsite parking.
- 95% discount on a wide range of Speedy hire products.
- Opportunities to develop your career through our Career Line of Sight framework.
A bit more about us
At Speedy, people are at the heart of everything we do. We’re an equal opportunity employer, creating an inclusive environment where everyone feels valued, respected, and empowered to do their best work.
Please note: some roles may require a DBS, credit, or security clearance check. Proof of right to work in the UK is required before employment begins.
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Customer Experience Advisor employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Speedy Hire on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Experience Advisor role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by understanding Speedy's customer experience strategy. Familiarise yourself with their values and think of examples from your past that demonstrate how you can contribute to enhancing customer journeys. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice your communication skills! As a Customer Experience Advisor, you'll be the voice of the customers. Role-play common scenarios with friends or family to get comfortable articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Speedy team. Let’s get you on board!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer experience shine through! We want to see how much you care about making a difference for customers and how you can contribute to our mission at Speedy.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Customer Experience Advisor role. We love seeing how your skills can directly impact our customer journey!
Be Specific with Examples: Use concrete examples from your past experiences to demonstrate how you've successfully gathered insights or improved customer experiences. We appreciate when you can back up your claims with real-life stories!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Speedy team!
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, take some time to research Speedy Hire. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer-Centric Questions
As a Customer Experience Advisor, you'll need to demonstrate your understanding of customer needs. Prepare examples from your past experiences where you've successfully gathered feedback or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Collaborative Spirit
This role involves working closely with various teams. Be ready to discuss how you've built strong relationships in previous roles. Highlight any experiences where you’ve collaborated to enhance customer experience or celebrate successes together.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about how Speedy measures customer satisfaction or what the biggest challenges are in implementing their CX strategy. This shows that you're thinking critically about the role and are eager to contribute.
