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- Tasks: Coordinate the hire process, ensuring customer satisfaction and smooth operations.
- Company: Speedy, the UK's leading hire provider with a focus on employee growth.
- Benefits: 26 days holiday, life assurance, pension scheme, and discounts across the Speedy brand.
- Why this job: Join a dynamic team and develop your skills in a supportive environment.
- Qualifications: Strong organisational and communication skills; driving license preferred.
- Other info: Flexible working arrangements and a commitment to work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here’s what you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver
What will we provide? We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Locations
Hire Desk Controller in Croydon, Surrey employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Croydon, Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy and their services. This will help you understand their values and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll need to build relationships with customers and colleagues. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the fast-paced environment at Speedy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Speedy team!
We think you need these skills to ace Hire Desk Controller in Croydon, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Desk Controller role. Highlight your organisational skills and any relevant experience in the hire industry or similar roles. We want to see how you can fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of liaising with different departments, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Be Yourself!: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our mission of putting people first.
Apply Early: Don’t wait until the last minute to submit your application. We recommend applying as soon as possible since we might close the vacancy early if we get a lot of applications. Head over to our website and get started!
How to prepare for a job interview at Speedy Hire
✨Know Your Stuff
Before the interview, make sure you understand the hire industry and Speedy's services inside out. Familiarise yourself with their range of tools and equipment, as well as their commitment to customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Hire Desk Controller, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully built relationships in previous roles. This will demonstrate your ability to liaise effectively with customers and team members.
✨Be Organised and Adaptable
Highlight your organisational skills during the interview. You could discuss how you manage multiple tasks or adapt to changing priorities. Consider sharing a specific example where your adaptability made a difference in a previous job, especially in a fast-paced environment like the hire industry.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the company and the role. You might ask about the training programmes they offer or how they support employee growth. It’s a great way to demonstrate that you’re keen on developing your career with them.
