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- Tasks: Coordinate the hire process, ensuring customers get the right equipment on time.
- Company: Speedy, the UK's leading hire provider with a focus on customer satisfaction.
- Benefits: 26 days holiday, flexible working options, and discounts across the Speedy brand.
- Other info: Opportunities for career progression and a commitment to work-life balance.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong organisational and communication skills; previous experience in sales or operations is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UKs leading hire provider, offering one of the widest ranges of tools, specialist equipment, plant, and support services - everything you need for every job.
Location: Cambridge
Working hours: 07:30 - 17:00 (42 hours per week)
Based in the depot, our Hire Desk Controller plays a key role at the heart of our operations. You’ll be right on the front line of sales and customer service, building strong relationships and making a real difference to our customers' experience. From taking enquiries to arranging delivery and collection, you’ll coordinate the entire hire process, working closely with teams across the depot to ensure everything runs smoothly.
What you’ll be doing day to day:
- You’ll be mainly desk-based, collaborating with colleagues across departments.
- You’ll regularly liaise with stock teams, drivers, and engineers to make sure customers get the equipment they need, when they need it - with minimal delays and maximum satisfaction.
What we’re looking for:
- Someone who’s organised, proactive, and enjoys working with people.
- Strong organisational skills.
- Excellent communication skills (both verbal and written).
- Adaptability and a flexible approach.
- A genuine willingness to learn and develop.
- A full driving licence.
- Previous experience in the hire industry or a similar sales/operations role (desirable).
- A team-focused mindset, supporting our ESG Strategy - Decade to Deliver.
What you can expect from us:
- All the support you need to thrive.
- On-the-job training, plus access to dedicated product and system training teams.
- Tailored development programmes and real opportunities for progression.
- Industry-leading Work Life Balance initiative, putting our people first by reducing core hours and offering more flexible ways of working.
- Options like hybrid working, flexible start/finish times, shorter days, term-time hours, and job sharing.
What we offer:
- 26 days holiday (plus bank holidays).
- Life assurance.
- Pension scheme.
- Canteen facilities.
- 95% discount across the Speedy brand.
- Training, development, and career progression opportunities.
- Voluntary Health Cash Plan.
- My Staff Shop - discounts across a wide range of retailers.
- Green Commute Initiative - cycle to work scheme.
- PAM Employee Assistance Programme (EAP) - free, confidential support for wellbeing, legal, and financial matters.
We also offer a Career Line of Sight, giving you a clear understanding of how you can grow and progress within the Speedy Group.
Additional information:
- We may close this vacancy early if we receive a high number of applications, so we’d encourage you to apply as soon as possible.
- Some roles may require DBS, credit, or security checks.
- Speedy is an equal opportunity employer - we celebrate diversity and are committed to creating an inclusive environment where everyone can do their best work.
- All applicants must have the right to work in the UK at the start of employment.
Hire Desk Controller in Coventry employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Coventry
✨Tip Number 1
Get to know the company inside out! Research Speedy and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think about examples from your past experiences that showcase your organisational skills and adaptability—these are key for the Hire Desk Controller role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Speedy and ready to dive into the hire industry with us.
We think you need these skills to ace Hire Desk Controller in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any previous experience in sales or operations, as these are key for the Hire Desk Controller role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and enthusiasm for the role. Mention why you’re excited about working with Speedy and how you can contribute to their customer service excellence.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, ensure your written application is clear and concise. Avoid jargon and keep it professional yet friendly to reflect the collaborative nature of the role.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications, so get your application in through our website as soon as you can!
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its operations. Understand their services, values, and what sets them apart in the hire industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As a Hire Desk Controller, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated with different teams. Highlight how your organisational skills can contribute to a smooth hire process and customer satisfaction.
✨Demonstrate Excellent Communication
Since the role involves liaising with various teams and customers, practice articulating your thoughts clearly. Use specific examples to show how you've effectively communicated in previous roles, whether it was resolving a customer issue or collaborating with colleagues.
✨Be Ready to Adapt
Flexibility is crucial in this role. Think of instances where you've had to adapt to changing circumstances or unexpected challenges. Share these stories during your interview to illustrate your proactive approach and willingness to learn, which are qualities Speedy values.