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- Tasks: Coordinate the hire process, ensuring customers get the right equipment on time.
- Company: Speedy, the UK's leading hire provider with a focus on customer service.
- Benefits: 26 days holiday, flexible working options, and career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong organisational and communication skills; previous experience in sales or operations is a plus.
- Other info: Enjoy a supportive environment with tailored training and a commitment to work-life balance.
The predicted salary is between 25000 - 30000 £ per year.
Speedy are the UKs leading hire provider, offering one of the widest ranges of tools, specialist equipment, plant, and support services everything you need for every job.
Location: Cambridge
Working hours: 07:30 - 17:00 (42 hours per week)
Based in the depot, our Hire Desk Controller plays a key role at the heart of our operations. Youll be right on the front line of sales and customer service, building strong relationships and making a real difference to our customers experience. From taking enquiries to arranging delivery and collection, youll coordinate the entire hire process, working closely with teams across the depot to ensure everything runs smoothly.
What youll be doing day to day:
- Youll be mainly desk-based, collaborating with colleagues across departments.
- Youll regularly liaise with stock teams, drivers, and engineers to make sure customers get the equipment they need, when they need it - with minimal delays and maximum satisfaction.
What were looking for:
- Strong organisational skills
- Excellent communication skills (both verbal and written)
- Adaptability and a flexible approach
- A genuine willingness to learn and develop
- A full driving licence
- Previous experience in the hire industry or a similar sales/operations role (desirable)
- A team-focused mindset, supporting our ESG Strategy - Decade to Deliver
What you can expect from us:
Well give you all the support you need to thrive. From day one, youll benefit from on-the-job training, plus access to dedicated product and system training teams. Were passionate about helping our people grow, with tailored development programmes and real opportunities for progression - many of our colleagues have advanced their careers within Speedy.
Were also proud of our industry-leading Work Life Balance initiative, putting our people first by reducing core hours and offering more flexible ways of working. Were happy to discuss options like hybrid working, flexible start/finish times, shorter days, term-time hours, and job sharing.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Training, development, and career progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop - discounts across a wide range of retailers
- Green Commute Initiative - cycle to work scheme
- PAM Employee Assistance Programme (EAP) - free, confidential support for wellbeing, legal, and financial matters
We also offer a Career Line of Sight, giving you a clear understanding of how you can grow and progress within the Speedy Group.
Additional information:
We may close this vacancy early if we receive a high number of applications, so wed encourage you to apply as soon as possible. Some roles may require DBS, credit, or security checks. Speedy is an equal opportunity employer - we celebrate diversity and are committed to creating an inclusive environment where everyone can do their best work.
All applicants must have the right to work in the UK at the start of employment.
Hire Desk Controller in Cambridge employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Cambridge
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think about examples from your past experiences that showcase your organisational skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Speedy and ready to dive into the hire industry.
We think you need these skills to ace Hire Desk Controller in Cambridge
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Hire Desk Controller, being organised is key! Make sure your application highlights any experience you have in managing tasks or coordinating projects. We want to see how you keep everything running smoothly!
Communicate Clearly: Excellent communication is a must for this role. When writing your application, use clear and concise language. We love seeing candidates who can express their thoughts well, both in writing and verbally!
Be Proactive and Adaptable: We’re looking for someone who’s proactive and adaptable. In your application, share examples of how you've tackled challenges or adapted to changes in previous roles. Show us that you’re ready to jump in and make a difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so why not get started today?
How to prepare for a job interview at Speedy Hire
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its operations. Understand their services, values, and what sets them apart in the hire industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As a Hire Desk Controller, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated with different teams. Highlight how your organisational skills can contribute to a smooth hire process and customer satisfaction.
✨Demonstrate Excellent Communication
Communication is crucial in this role. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions. This will show that you can effectively liaise with customers and colleagues alike.
✨Emphasise Your Willingness to Learn
Speedy values personal development, so express your eagerness to learn and grow within the company. Share any relevant training or courses you've undertaken and discuss how you plan to continue developing your skills in the hire industry.