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- Tasks: Manage hire orders, coordinate deliveries, and build strong customer relationships.
- Company: Speedy, the UK's leading hire provider with a focus on people and development.
- Benefits: 26 days holiday, life assurance, pension scheme, and discounts across retailers.
- Why this job: Join a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: Strong organisational and communication skills; previous experience in sales or operations preferred.
- Other info: Flexible working options and clear career progression opportunities available.
The predicted salary is between 28800 - 43200 £ per year.
Location: West Bromwich
Working hours: Monday to Friday
Start time: 07:30
Finish time: 17:00
Contractual hours: 37.5 hours per week
Speedy are the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services – truly everything for every job. Based within our West Bromwich depot, the Hire Desk Controller plays a key role at the heart of our operations, sitting on the front line of both sales and customer service. This is a varied and engaging role where relationship building is essential. You will coordinate the full hire process, from taking customer orders through to delivery and collection, working closely with all areas of the depot to ensure a smooth, efficient and positive experience for every customer. This is a fast-paced, desk-based position where you’ll be in regular contact with stock teams, drivers and engineers, ensuring equipment is available, deliveries are on time and customers are kept fully informed.
Day To Day
- Taking and processing hire orders accurately and efficiently
- Coordinating deliveries and collections with the transport and depot teams
- Liaising with stock, drivers and engineers to ensure equipment availability
- Building strong relationships with customers through excellent service
- Resolving queries and ensuring any issues are dealt with promptly
- Keeping systems and records up to date
- Working collaboratively to ensure the depot operates smoothly and efficiently
What you’ll need
- Strong organisational skills
- Confident communication skills, both written and verbal
- The ability to adapt in a busy, changing environment
- A commitment to learning and personal development
- A full UK driving licence
- Previous experience within the hire industry or a similar sales or operational role
- The ability to support your business unit/team in delivering our ESG Strategy – Decade to Deliver
What we provide
We’ll provide everything you need to succeed in this role. This includes full on-the-job training, supported by our dedicated product and system training teams. We are passionate about developing our people and offer tailored development plans to suit individual career goals. We pride ourselves on recognising potential and nurturing talent, which is why so many of our colleagues progress internally across the Speedy Group. Speedy also operates an industry-leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing and more balanced working patterns. Putting our People First is at the heart of everything we do, and we’re always happy to discuss flexible working options where possible.
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Training, development and career progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop – discounts and offers across a wide range of retailers
- Green Commute Initiative – Cycle to Work scheme
- PAM (Employee Assistance Programme) – free and confidential support for wellbeing, legal and financial matters
We also offer a Career Line of Sight, giving you a clear understanding of progression and development opportunities across the Speedy Group.
Please Note
We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage early applications. Some roles within The Speedy Group UK&I may require DBS, credit or security clearance checks. Speedy is an equal opportunities employer. We embrace diversity in all its forms and are committed to creating an inclusive environment where everyone can do their best work. All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability. All roles require proof of right to work in the UK by the start of employment.
Hire Desk Controller in Birmingham employer: Speedy Hire
Contact Detail:
Speedy Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Birmingham
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, especially their commitment to customer service and employee development. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll need to be confident in both verbal and written communication. Try role-playing with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Speedy team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hire Desk Controller in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Desk Controller role. Highlight your organisational skills and any relevant experience in the hire industry or similar roles. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your confident communication skills. Use clear and concise language in your application to show us you can handle both written and verbal communication effectively.
Be Ready to Adapt: This position is fast-paced and ever-changing, so let us know how you've successfully adapted in previous roles. Share examples that showcase your ability to thrive in a busy environment, as this will resonate well with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly. Don’t wait too long, as we may close the vacancy early!
How to prepare for a job interview at Speedy Hire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hire Desk Controller role. Familiarise yourself with the key responsibilities like processing hire orders and coordinating deliveries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and team members, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in fast-paced environments. This will highlight your confidence and ability to build relationships.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Hire Desk Controller. Think of specific instances where you've managed multiple tasks or projects simultaneously. Share these examples during your interview to showcase your ability to keep everything running smoothly, even under pressure.
✨Emphasise Your Adaptability
The job description mentions a busy, changing environment, so be ready to discuss how you've adapted to change in past roles. Whether it’s handling unexpected issues or adjusting to new processes, showing that you can thrive in dynamic situations will set you apart from other candidates.
