At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy, the UK's leading hire provider with a wide range of tools and equipment.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Other info: Flexible working arrangements and clear career progression opportunities available.
- Why this job: Join a dynamic team and build relationships while making a real impact in customer service.
- Qualifications: Strong organisational and communication skills; previous hire industry experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Location – Aberdeen
Working Hours – Mon‑Fri, 07:30‑17:00 – 42 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day‑to‑day basis, you can expect to be desk‑based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
What You’ll Need
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving licence
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Work Life Balance & Flexible Working: Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Career Pathways: Speedy offers a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Controller in Banchory employer: Speedy Hire
Speedy is an exceptional employer, offering a supportive work culture in Aberdeen that prioritises employee wellbeing and development. With a strong commitment to work-life balance, flexible working arrangements, and extensive training opportunities, employees can thrive both personally and professionally while enjoying generous benefits such as 26 days of holiday, a pension scheme, and significant discounts across the Speedy brand.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Banchory
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, especially their commitment to customer service and employee wellbeing. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Hire Controller, you'll need to liaise with various teams. Try role-playing scenarios with friends or family to boost your confidence in handling different situations and questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Speedy team.
We think you need these skills to ace Hire Controller in Banchory
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Controller role. Highlight your organisational and communication skills, and any relevant experience in the hire industry or similar roles. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your commitment to learning and development!
Showcase Your Adaptability:In your application, give examples of how you've adapted to changes in previous roles. We value flexibility and the ability to support our teams, so let us know how you’ve thrived in dynamic environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Speedy Hire
✨Know the Hire Industry
Familiarise yourself with the hire industry and Speedy's offerings. Understand the tools and equipment they provide, as well as their customer service approach. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Hire Controller, strong organisational skills are crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated with different teams. This will demonstrate your ability to handle the demands of the job effectively.
✨Communicate Clearly
Practice your verbal and written communication skills before the interview. Be ready to explain how you would liaise with stock teams, drivers, and engineers. Clear communication is key in ensuring customer satisfaction, so highlight your experience in this area.
✨Emphasise Adaptability and Learning
Speedy values adaptability and a commitment to learning. Be prepared to discuss how you've adapted to changes in previous roles and your willingness to learn new processes. This will show that you're not just looking for a job, but are eager to grow within the company.
