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- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy, the UK's leading hire provider with a wide range of tools and equipment.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Other info: Flexible working arrangements and clear career progression opportunities available.
- Why this job: Join a dynamic team and build relationships while making a real impact in customer service.
- Qualifications: Strong organisational and communication skills; driving license preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
Location - Southampton
Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Qualifications and Experience- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Desk Controller in Southampton employer: Speedy Hire Plc
Contact Detail:
Speedy Hire Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Southampton
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about how your organisational skills and adaptability can shine through in real-life scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Hire Desk Controller in Southampton
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Hire Desk Controller, you'll need to juggle multiple tasks. Make sure your application highlights your strong organisational skills. Use examples from your past experiences to show how you’ve successfully managed similar responsibilities.
Communicate Clearly: Strong communication is key in this role. When writing your application, be clear and concise. Use straightforward language and make sure to express your enthusiasm for the position and how you can contribute to the team.
Tailor Your Application: Don’t just send out a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Hire Desk Controller role. Mention your relevant experience in the hire industry or similar roles to catch our eye.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other great opportunities we have available!
How to prepare for a job interview at Speedy Hire Plc
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its services. Understand their range of tools and equipment, and be ready to discuss how you can contribute to their customer service excellence. This shows your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Hire Desk Controller, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or team members. Practising clear and concise responses will help you demonstrate this skill during the interview.
✨Highlight Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you've successfully managed multiple tasks or projects. Share these examples to illustrate your ability to coordinate the hire process efficiently and ensure customer satisfaction.
✨Be Ready to Discuss Adaptability
The hire industry can be unpredictable, so it's important to show that you're adaptable. Prepare to talk about times when you've had to adjust quickly to changes or challenges in your work environment. This will reassure them that you can handle the dynamic nature of the role.