At a Glance
- Tasks: Coordinate service schedules and ensure top-notch customer support.
- Company: Join Speedy, the UK's leading hire provider with a vibrant team culture.
- Benefits: Enjoy 26 days holiday, life assurance, pension scheme, and exclusive discounts.
- Other info: Great opportunities for training, development, and career progression.
- Why this job: Be the face of customer service and help drive our growth!
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
Service Co-ordinator - Erith - Monday to Friday - 07:30-17:00 - 40 hours per week.
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! Due to continued growth we are looking to recruit a Service Coordinator with knowledge of customer services and coordination to effectively manage all aspects of the mobile Service Engineers work schedules and deal with all onsite service issues as reported by the customers.
As a Service Coordinator you'll be the front line of our customer interaction, processing customer orders, ensuring their every need is catered for and every question answered. You will deal with any issues that may arise and will be vital in ensuring that our customers know they are receiving the first class customer service that make us the best in our sector to do business with. You will be joining the team at an exciting time, helping to continue our growth and delivering first class customer service.
What you'll need:
- Great telephone manner
- Excellent organisational and time management
- Strong customer focus
- Ability to adapt to new situations
- Able to work towards target and KPIs
- A desire to learn and expand product knowledge
- Personality and drive to sell our products
- Previous hire experience is desirable
- Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Service Coordinator employer: Speedy Hire Plc
At Speedy, we pride ourselves on being the UK's leading hire provider, offering a dynamic work environment in Erith where our Service Coordinators play a crucial role in delivering exceptional customer service. With a strong focus on employee growth, we provide extensive training opportunities, a supportive team culture, and a range of benefits including generous holiday allowances and discounts across our brand. Join us to be part of a company that values your contributions and is committed to your professional development while making a positive impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy and their services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and coordination can shine in the Service Coordinator role.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for the role and the company come through. Remember, they want someone who fits into their team culture as much as they want the right skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and personality in applications.
Showcase Your Organisational Skills:As a Service Coordinator, organisation is key. In your application, give examples of how you've successfully managed schedules or dealt with customer issues in the past. We want to know how you handle challenges!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Speedy!
How to prepare for a job interview at Speedy Hire Plc
✨Know Your Stuff
Make sure you brush up on the company's services and products. Understanding what Speedy offers will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this is key for a Service Coordinator.
✨Be Organised
Since the role involves managing schedules and dealing with multiple tasks, demonstrate your organisational skills. You could mention tools or methods you use to stay organised and manage your time effectively.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the company's growth plans. This shows you're engaged and thinking about how you can contribute to their success.
