At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy, the UK's leading hire provider with a diverse range of tools and equipment.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Other info: Flexible working arrangements and excellent career progression opportunities available.
- Why this job: Join a dynamic team and make a real impact in customer-focused operations.
- Qualifications: Strong organisational and communication skills; previous hire industry experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
Location - Poole
Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here's what you'll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Controller — Customer-Focused Operations Coordinator in Poole employer: Speedy Hire Plc
Speedy is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a commitment to work-life balance, flexible working arrangements, and extensive training opportunities, employees can thrive in their roles while enjoying generous benefits such as 26 days of holiday, life assurance, and discounts across the Speedy brand. Located in Poole, the Hire Controller position not only plays a crucial role in customer service but also provides a clear pathway for career progression within a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller — Customer-Focused Operations Coordinator in Poole
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, especially their commitment to customer service and employee wellbeing. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Speedy. Personal connections can give you an edge over other candidates.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations. Think about how your previous experience aligns with the role of Hire Controller and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Speedy team and ready to dive into the hire industry.
We think you need these skills to ace Hire Controller — Customer-Focused Operations Coordinator in Poole
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Hire Controller, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills. Use examples from your past experiences to show how you’ve successfully managed similar responsibilities.
Communicate Clearly:Strong communication is key in this role. When writing your application, be clear and concise. Use straightforward language and make sure to express your enthusiasm for the position and how you can contribute to the team.
Tailor Your Application:Don’t just send out a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Hire Controller role. Mention your relevant experience in the hire industry or similar roles to catch our attention.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Speedy Hire Plc
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its operations. Understand their services, values, and what makes them the leading hire provider in the UK. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Communication Skills
As a Hire Controller, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in past roles. Be ready to discuss how you can build relationships and ensure customer satisfaction.
✨Demonstrate Organisational Prowess
Think about times when you've successfully managed multiple tasks or projects. Be prepared to share specific examples that highlight your organisational skills, especially in a fast-paced environment like the hire industry.
✨Emphasise Adaptability and Learning
Speedy values adaptability and a commitment to learning. Share experiences where you've had to adapt to changes or learn new processes quickly. This will show that you're ready to thrive in a dynamic work environment.
