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- Tasks: Make outbound calls to promote products and services while ensuring customer satisfaction.
- Company: Speedy is the UK's leading hire provider with a vast range of tools and equipment.
- Benefits: Enjoy 26 days holiday, life assurance, discounts, and flexible working options.
- Why this job: Join a supportive team focused on growth, wellbeing, and making an impact in sales.
- Qualifications: Outgoing personality with a drive for sales; no specific experience required.
- Other info: Opportunities for career progression and a commitment to work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Outbound Sales Customer Service Executive – Haydock – Monday to Friday – 08:00 – 17:00 – 37.5 hours per week
Speedy are the UK\’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
We are looking for a skilled Outbound Sales Customer Service Executive to work as part of our Training Department to promote both products and services!
We are looking for someone who is outgoing and with a real drive to make revenue.
What you\’ll need:
- Make outbound calls to prospective and existing customers to promote products or services.
- Understand customer needs and recommend appropriate solutions.
- Achieve or exceed sales targets, quotas, and KPIs (calls, conversions, revenue).
- Follow up on leads and maintain engagement throughout the sales cycle along with upselling or cross-sell additional services based on customer profiles along with maintaining relationships with clients to encourage repeat business
- Addressing customer concerns or hesitations effectively to close deals.
- Proactively reaching out to potential and existing customers to promote products/services, while also handling inquiries, resolving issues, and ensuring a high level of customer satisfaction.
- Answer customer inquiries in a friendly and professional manner.
- Maintain up-to-date knowledge of products, services, promotions, and policies.
- Alerting the sales team to opportunities for further sales within key clients.
- Letting customers know about other products the company offers.
- Achieving client relationship targets and KPI\’s as set by the business.
- Working closely with Account Managers and Sales Managers.
- Escalating areas of concern as raised by clients.
- Passing leads to the sales team following up on progress.
Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group isan equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance.
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
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Outbound Sales Customer Services Executive employer: Speedy Hire Plc
Contact Detail:
Speedy Hire Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Customer Services Executive
✨Tip Number 1
Familiarise yourself with Speedy's products and services. Understanding what you’ll be promoting will not only boost your confidence but also help you engage more effectively with potential customers.
✨Tip Number 2
Practice your communication skills. As an Outbound Sales Customer Service Executive, you'll need to convey information clearly and persuasively, so consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 3
Research common objections in sales and prepare responses. Being ready to address customer concerns will demonstrate your expertise and help you close deals more effectively.
✨Tip Number 4
Network with current employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Outbound Sales Customer Services Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Outbound Sales Customer Service Executive position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your sales experience, customer service skills, and any achievements related to meeting sales targets. Use quantifiable metrics where possible to demonstrate your success in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully engaged with customers, resolved issues, and achieved sales goals in the past.
Showcase Your Communication Skills: Since the role involves making outbound calls and addressing customer inquiries, ensure your application reflects your strong communication skills. Use clear and professional language throughout your CV and cover letter.
How to prepare for a job interview at Speedy Hire Plc
✨Know Your Products
Familiarise yourself with the range of tools and services offered by the company. Being able to discuss specific products and their benefits will show your enthusiasm and preparedness.
✨Demonstrate Your Sales Skills
Prepare examples of how you've successfully closed deals or met sales targets in the past. Highlight your ability to understand customer needs and recommend appropriate solutions.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. This will help you respond more effectively and demonstrate your customer service skills.
✨Show Your Drive
Express your motivation to achieve sales targets and your passion for promoting products. Companies like Speedy value candidates who are proactive and eager to contribute to revenue growth.
