At a Glance
- Tasks: Coordinate customer requests and deliver top-notch service, working with a supportive team.
- Company: Join Speedy, the UK's leading hire provider with a focus on innovation and customer care.
- Benefits: Enjoy 26 days holiday, flexible working, and discounts across major retailers.
- Other info: Full training provided with excellent career development opportunities.
- Why this job: Make a real impact by helping customers while enjoying a great work-life balance.
- Qualifications: Strong customer focus, multitasking skills, and a proactive mindset are essential.
The predicted salary is between 24300 - 29700 £ per year.
Speedy are the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant, and support services - everything for every job. We are currently recruiting a National Out of Hours Co-ordinator to join our team in Haydock.
Working Pattern
- Rolling 4-week rota
- Out-of-hours: 4:30pm - 8:00am (Monday to Friday)
- 24/7 weekend support
- Shift work is required, including nights and weekends
- Home-based working once fully trained
- 23% shift allowance on top of base salary
About the Role
Do you have a passion for building relationships and delivering first-class customer service? At Speedy, our customers are at the heart of everything we do. As a National Out of Hours Co-ordinator, you will:
- Liaise with customers via telephone and email
- Take full ownership of customer requests from start to finish
- Work collaboratively with the wider Speedy network
- Ensure all requests are delivered to the highest standard
What We're Looking For
- Strong customer focus with the ability to build rapport across multiple channels
- Ability to multitask and use initiative when making decisions
- A team player who contributes to a positive workplace culture
- A proactive mindset with a drive to grow the business
- Commitment to supporting our ESG strategy - Decade to Deliver
What We Offer
We provide everything you need to succeed, including full training and ongoing development opportunities. Benefits include:
- 26 days holiday (plus bank holidays)
- Pension scheme & life assurance
- Canteen facilities
- 95% discount across the Speedy brand
- Career development and progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop - discounts across major retailers
- Green Commute Initiative (Cycle to Work scheme)
- Employee Assistance Programme (EAP) - free, confidential support
Work-Life Balance
Speedy is proud to offer flexible and hybrid working options, including:
- Flexible start/finish times
- Shorter working days
- Term-time hours
- Job share opportunities
Our Work Life Balance initiative reflects our commitment to putting our people first.
Additional Information
- Some roles may require DBS, credit, or security checks
- Proof of right to work in the UK is required
Speedy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
National out of Hours Coordinator in Newton-le-Willows employer: Speedy Hire Plc
Speedy is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With tailored training programmes, flexible working arrangements, and a strong commitment to internal progression, employees can thrive in their roles while enjoying a healthy work-life balance. Located in Glasgow, the Inspection Engineer role provides a unique opportunity to be part of a leading hire provider, contributing to meaningful projects while benefiting from extensive perks and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land National out of Hours Coordinator in Newton-le-Willows
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Speedy Hire Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Speedy Hire Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace National out of Hours Coordinator in Newton-le-Willows
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Speedy Hire Plc:Your cover letter is your chance to shine! Tell us why you want to work at Speedy Hire Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Speedy Hire Plc!
How to prepare for a job interview at Speedy Hire Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
