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- Tasks: Be the first point of contact for customers, resolving queries and ensuring satisfaction.
- Company: Join Speedy, the UK's leading hire provider with a focus on people and inclusion.
- Benefits: Enjoy 26 days holiday, life assurance, discounts, and flexible working options.
- Other info: Opportunities for training, development, and career progression in a supportive environment.
- Why this job: Make a real impact by delivering exceptional customer service and building lasting relationships.
- Qualifications: Strong communication skills, problem-solving abilities, and experience with Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Location: Haydock
Hours: FTC 6 Months 08:00 - 17:00 Monday to Friday
Department: CX Team
Speedy is the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant, and support services - everything for every job.
We are looking for a Customer Service Coordinator to join our dedicated team. If you're a natural communicator with a problem-solving mindset and a genuine passion for delivering outstanding customer service, we want to hear from you.
About the Role
As a Customer Service Coordinator, you'll be the first point of contact for our customers - whether they need support, have a query, or aren't satisfied with a service. Your calm, empathetic nature and clear communication will ensure every customer walks away with confidence in Speedy.
You'll engage with internal teams and depots across the business to resolve customer concerns and keep things moving efficiently. You'll help us build long-term customer relationships by going above and beyond in every interaction.
Key Responsibilities
- Deliver exceptional customer service to new and existing customers and internal colleagues
- Handle incoming enquiries and complaints with professionalism and care
- Quickly build rapport with customers, listen actively, and identify the root cause of issues
- Communicate with Speedy depots and the wider business to resolve customer requests
- Identify opportunities to improve customer satisfaction and enhance service delivery
- Promote process improvements and share best practice across the team
- Champion a positive team culture and contribute to a collaborative working environment
What We’re Looking For
- Excellent listening skills and genuine empathy
- Strong problem-solving and troubleshooting abilities
- A clear, professional telephone manner
- Resilience, patience, and a proactive attitude
- Confident written and verbal communication skills
- Ability to work to targets and meet deadlines
- Adaptability to change in a fast-paced environment
- A high level of accuracy, integrity, and attention to detail
- Experience with Microsoft Office (Excel, Outlook, Word); knowledge of Dynamics is a plus
- Understanding and support for Speedy’s ESG Strategy - Decade to Deliver
What We Offer
- 26 days holiday plus bank holidays
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development, and career progression
- Voluntary health cash plan
- My Staff Shop - exclusive discounts with a wide range of suppliers
- Green Commute Initiative - cycle to work scheme
- Vita - Employee Assistance Programme (EAP) for wellbeing, legal, financial, and personal support
- A leading Work-Life Balance initiative, including flexible and hybrid working options such as flexible start/finish times, term-time hours, shorter days, and job shares
- Career Line of Sight - a structured path for growth within the Speedy Group
Why Speedy?
Speedy is committed to putting People First. We foster a culture of inclusion, wellbeing, and opportunity. Our goal is to support you in delivering your best work while maintaining a healthy balance in and outside of the workplace.
Please note: Some roles may require a DBS, credit, or security clearance check. Speedy reserves the right to close applications early if a high volume is received, so early application is advised. All roles require proof of the right to work in the UK at the time employment begins. We're proud to be an equal opportunity employer. We welcome applications from all backgrounds, regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, veteran status, neurodiversity or disability.
Ready to Make a Difference? Apply now to join our Customer Service team and be part of the trusted name behind thousands of successful projects.
Customer Service Co-Ordinator in Newton-le-Willows employer: Speedy Hire Plc
Contact Detail:
Speedy Hire Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Newton-le-Willows
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to be a pro at listening and responding. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate how you can bring value to Speedy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Speedy team. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Co-Ordinator in Newton-le-Willows
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your communication skills and problem-solving abilities, as these are key for us at Speedy.
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We love candidates who genuinely care about helping others and can demonstrate this with examples from your past experiences.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit the role and what you bring to the table.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Speedy Hire Plc
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its services. Understand their commitment to customer service and their ESG strategy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to demonstrate your problem-solving skills and empathetic nature.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you prioritise tasks. Prepare specific examples from your past experiences that highlight your listening skills, resilience, and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about team culture, opportunities for training, or how they measure customer satisfaction. It shows you're engaged and serious about the role.