Customer Experience Quality & Insights Coordinator in Newton-le-Willows

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! We're looking for someone to join our Customer Experience team to help shape how we train and support our colleagues, ensuring they consistently deliver excellent service to our customers.

In this role, you'll review how our colleagues interact with customers across different channels and turn what you see into clear, useful feedback. You'll work with internal teams, training providers, and mystery shop partners to make sure training is effective and focused on real customer needs. You'll also track performance, identify areas for improvement, and feed insights back to management to help the business improve the customer experience.

We are looking for individuals who have:

• Experience in Learning & Development, Quality Assurance, Customer Experience, or a similar role
• The ability to analyse information and turn it into clear, actionable feedback
• Are passionate about helping people develop and delivering excellent customer service
• Feel comfortable working with colleagues and stakeholders at all levels

This is a great opportunity to make a real impact on both our customers and our colleagues.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.