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- Tasks: Lead and manage a dynamic customer contact centre team to deliver exceptional service.
- Company: A top hire provider in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary and a comprehensive benefits package.
- Why this job: Shape the future of customer service in a thriving environment.
- Qualifications: Proven leadership experience in high-volume customer service settings.
- Other info: Join a passionate team and drive performance in a supportive culture.
The predicted salary is between 48000 - 72000 £ per year.
A leading hire provider in the UK is seeking a Head of Customer Contact Centre to lead and manage the Hire Direct contact centre based in Haydock. This role involves overseeing daily and strategic operations, ensuring exceptional service delivery, and fostering a high-performance culture among approximately 140 team members.
The ideal candidate will have significant leadership experience in a high-volume environment and a strong customer service mindset. A competitive benefits package is included.
Customer Contact Centre Leader – Hire Direct in Newton-le-Willows employer: Speedy Hire Plc
Contact Detail:
Speedy Hire Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Leader – Hire Direct in Newton-le-Willows
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent news. We want to show that we’re not just interested in the role, but also in the company’s mission and culture.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We need to articulate our leadership experience and customer service mindset confidently!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Customer Contact Centre Leader – Hire Direct in Newton-le-Willows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Contact Centre Leader role. Highlight your leadership experience and any relevant achievements in high-volume environments to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a customer contact centre and how you can foster a high-performance culture. Be genuine and let your personality come through.
Showcase Your Customer Service Mindset: In your application, emphasise your commitment to exceptional service delivery. Share examples of how you've improved customer satisfaction or led teams to achieve outstanding results in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Speedy Hire Plc
✨Know Your Numbers
As a Customer Contact Centre Leader, you'll need to demonstrate your understanding of key performance metrics. Brush up on relevant KPIs like call handling times, customer satisfaction scores, and team productivity rates. Being able to discuss these metrics confidently will show that you’re data-driven and results-oriented.
✨Showcase Leadership Experience
Prepare specific examples from your past roles where you've successfully led teams in high-pressure environments. Highlight how you motivated your team, resolved conflicts, and improved service delivery. This will help the interviewers see you as a strong leader who can foster a high-performance culture.
✨Emphasise Customer Service Mindset
Since this role is all about exceptional service delivery, be ready to discuss your approach to customer service. Share stories that illustrate your commitment to putting customers first and how you've implemented strategies to enhance customer experiences in previous positions.
✨Research the Company Culture
Understanding the company’s values and culture is crucial. Look into their mission statement and any recent news or initiatives they’ve launched. This knowledge will allow you to tailor your responses and demonstrate that you’re a great fit for their team and can contribute to their goals.
