At a Glance
- Tasks: Lead and inspire your team to deliver top-notch customer service and streamline operations.
- Company: Join Speedy, a leader in the hire industry with a focus on employee wellbeing.
- Benefits: Enjoy 26 days holiday, life assurance, and discounts across the Speedy brand.
- Other info: Flexible working arrangements and clear career progression opportunities await you.
- Why this job: Make a real impact by driving team performance and enhancing customer experiences.
- Qualifications: Proven leadership skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester
Working Hours: Mon – Fri – 07:30 – 17:00 – 42 hours per week
What You'll Do
- Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
- Lead, mentor, and motivate your team to deliver outstanding customer service.
- Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
- Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
- Achieve targets on reducing customer complaint levels and improving speed of resolution.
- Drive team performance, ensuring KPIs are met and service levels remain high.
- Build strong relationships with customers and internal stakeholders.
- Identify and implement process improvements to enhance service and efficiency.
- Support and contribute to ESG Strategy – Decade to Deliver.
Essential Skills
- Proven ability to lead, influence, and motivate a team, securing buy‑in from stakeholders.
- Strong coaching and development skills to enhance team performance.
- Previous management experience in a similar role.
- A customer‑focused mindset with a track record of delivering high‑quality service.
- Excellent relationship‑building skills, both internally and externally.
- Strong IT skills, including proficiency in Microsoft Office (Excel, Outlook, etc.).
- Adaptability and flexibility in a fast‑paced environment.
Desirable Skills
- Experience within the hire industry.
- A track record of improving departmental results and performance.
Benefits
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping across many suppliers
- Green Commute Initiative: work scheme for cycling
- PAM – Employee Assistance Program (EAP): free and confidential support and counselling for wellbeing, divorce, legal, and financial management
Speedy operates an industry‑leading Work Life Balance initiative, supporting colleague wellbeing and offering hybrid and flexible working arrangements, including flexible start/finish times, shorter days, term‑time hours, and job share opportunities. Speedy offers a Career Line of Sight to provide a detailed understanding of the route to progression and growth within the Speedy Group.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within the Speedy Group require proof of right to work in the UK by the start of employment.
Hire Desk Manager: Lead Service & Teams in Manchester employer: Speedy Hire Plc
At Speedy, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Manchester, our Hire Desk Manager role provides opportunities for career progression, flexible working arrangements, and a comprehensive benefits package, including generous holiday allowances and discounts across our brand. Join us to lead a dynamic team dedicated to delivering outstanding customer service while contributing to our ESG initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager: Lead Service & Teams in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Speedy and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership and customer service skills align with what they're looking for in a Hire Desk Manager.
✨Tip Number 3
Show off your achievements! Be ready to share specific examples of how you've led teams to success in the past. Highlight any improvements you've made in service levels or customer satisfaction – numbers speak volumes!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire Desk Manager: Lead Service & Teams in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your leadership skills and experience in managing teams. We want to see how you can motivate and influence others, so don’t hold back on those examples!
Showcase Your Customer Focus:Since customer service is key for us, include specific instances where you've delivered high-quality service or resolved complaints effectively. This will demonstrate your customer-focused mindset and ability to build strong relationships.
Highlight Relevant Experience:If you’ve got experience in the hire industry or have improved departmental results before, make sure to mention it! We love seeing candidates who can bring that extra edge to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Speedy Hire Plc
✨Know Your Leadership Style
Before the interview, think about your leadership style and how it aligns with the role of a Hire Desk Manager. Be ready to share specific examples of how you've led and motivated teams in the past, especially in high-pressure situations.
✨Showcase Customer Service Skills
Prepare to discuss your approach to delivering outstanding customer service. Think of instances where you resolved complaints or improved service levels, as this will demonstrate your customer-focused mindset and ability to build strong relationships.
✨Be Data-Driven
Since the role involves reporting and achieving KPIs, brush up on your data analysis skills. Be prepared to talk about how you've used data to drive performance improvements in previous roles, and how you plan to do the same here.
✨Emphasise Adaptability
The hire industry can be fast-paced, so highlight your adaptability and flexibility. Share examples of how you've successfully navigated changes or challenges in previous positions, showing that you're ready to thrive in a dynamic environment.
