At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service at the hire desk.
- Company: Join Speedy, a leader in the hire industry with a focus on employee wellbeing.
- Benefits: Enjoy 26 days holiday, life assurance, pension scheme, and discounts across the Speedy brand.
- Other info: Flexible working arrangements and clear career progression opportunities available.
- Why this job: Make a real impact by improving service efficiency and team performance.
- Qualifications: Proven leadership skills and previous management experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester
Working Hours: Mon – Fri – 07:30 – 17:00 – 42 hours per week
What You'll Do
- Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
- Lead, mentor, and motivate your team to deliver outstanding customer service.
- Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
- Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
- Achieve targets on reducing customer complaint levels and improving speed of resolution.
- Drive team performance, ensuring KPIs are met and service levels remain high.
- Build strong relationships with customers and internal stakeholders.
- Identify and implement process improvements to enhance service and efficiency.
- Support and contribute to ESG Strategy – Decade to Deliver.
Essential Skills
- Proven ability to lead, influence, and motivate a team, securing buy‑in from stakeholders.
- Strong coaching and development skills to enhance team performance.
- Previous management experience in a similar role.
- A customer‑focused mindset with a track record of delivering high‑quality service.
- Excellent relationship‑building skills, both internally and externally.
- Strong IT skills, including proficiency in Microsoft Office (Excel, Outlook, etc.).
- Adaptability and flexibility in a fast‑paced environment.
Desirable Skills
- Experience within the hire industry.
- A track record of improving departmental results and performance.
Benefits
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping across many suppliers
- Green Commute Initiative: work scheme for cycling
- PAM – Employee Assistance Program (EAP): free and confidential support and counselling for wellbeing, divorce, legal, and financial management
Speedy operates an industry‑leading Work Life Balance initiative, supporting colleague wellbeing and offering hybrid and flexible working arrangements, including flexible start/finish times, shorter days, term‑time hours, and job share opportunities. Speedy offers a Career Line of Sight to provide a detailed understanding of the route to progression and growth within the Speedy Group.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within the Speedy Group require proof of right to work in the UK by the start of employment.
Hire Desk Manager in Manchester employer: Speedy Hire Plc
At Speedy, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Hire Desk Manager in Manchester, you'll benefit from a comprehensive package including 26 days of holiday, a pension scheme, and extensive training opportunities, all while enjoying a flexible working environment that promotes work-life balance. Join us to lead a dynamic team, drive performance, and contribute to our commitment to sustainability and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hire industry and let them know you're on the lookout for a Hire Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their ESG strategy and think about how your leadership style aligns with their values. This will show that you're not just interested in the role, but also in being part of their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those around team performance and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hire Desk Manager in Manchester
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading and motivating teams. We want to see how you've influenced others and driven performance in your previous roles.
Customer Service is Key:Since this role is all about delivering outstanding customer service, share specific examples of how you've improved customer satisfaction or resolved complaints effectively.
Be Data-Driven:We love numbers! Include any relevant metrics or KPIs you've achieved in past positions. This shows us you can meet targets and improve processes.
Apply Through Our Website:Don't forget to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly!
How to prepare for a job interview at Speedy Hire Plc
✨Know Your Leadership Style
As a Hire Desk Manager, you'll need to showcase your leadership skills. Think about your management style and be ready to discuss how you've motivated teams in the past. Prepare examples of how you've influenced others and secured buy-in from stakeholders.
✨Customer Service is Key
Since delivering outstanding customer service is crucial, come prepared with specific instances where you've improved customer satisfaction or resolved complaints effectively. Highlight your customer-focused mindset and how it has positively impacted your previous roles.
✨Showcase Your IT Skills
With strong IT skills being essential, especially in Microsoft Office, brush up on your Excel and Outlook capabilities. Be ready to discuss how you've used these tools to enhance team performance or streamline processes in your previous positions.
✨Emphasise Process Improvements
The role involves identifying and implementing process improvements, so think of examples where you've successfully enhanced efficiency in your past jobs. Be specific about the changes you made and the positive outcomes that followed, as this will demonstrate your proactive approach.
