At a Glance
- Tasks: Lead a team to ensure smooth hire desk operations and exceptional customer service.
- Company: Join Speedy, the UK's leading hire provider with a dynamic culture.
- Benefits: Enjoy 26 days holiday, life assurance, and discounts across the Speedy brand.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Make a real impact by driving team performance and enhancing customer experiences.
- Qualifications: Proven leadership skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
Location - East London
Working hours - Mon - Fri - 07:30 - 17:00
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
We're looking for a Hire Desk Manager to lead and develop a team of Hire Controllers, ensuring smooth day‑to‑day operations, exceptional customer service, and strong commercial performance. You'll play a key role in meeting budgeted targets, improving efficiency, and monitoring KPIs to drive operational excellence.
What You'll Do:
- Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
- Lead, mentor, and motivate your team to deliver outstanding customer service.
- Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
- Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
- Achieve targets on reducing customer complaint levels and improving speed of resolution.
- Drive team performance, ensuring KPIs are met and service levels remain high.
- Build strong relationships with customers and internal stakeholders.
- Identify and implement process improvements to enhance service and efficiency.
- Support and contribute to our ESG Strategy – Decade to Deliver.
What We're Looking For:
Essential Skills:
- Proven ability to lead, influence, and motivate a team, securing buy‑in from stakeholders.
- Strong coaching and development skills to enhance team performance.
- Previous management experience in a similar role.
- A customer‑focused mindset with a track record of delivering high‑quality service.
- Excellent relationship‑building skills, both internally and externally.
- Strong IT skills, including proficiency in Microsoft Office (Excel, Outlook, etc.).
- Adaptability and flexibility in a fast‑paced environment.
Desirable Skills:
- Experience within the hire industry.
- A track record of improving departmental results and performance.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Desk Manager in London employer: Speedy Hire Plc
At Speedy, we pride ourselves on being the UK's leading hire provider, offering a dynamic work environment in East London where you can thrive as a Hire Desk Manager. Our commitment to employee development is evident through extensive training opportunities, a supportive culture that values teamwork and exceptional customer service, and a comprehensive benefits package including generous holiday allowance and discounts across our brand. Join us to lead a dedicated team, drive operational excellence, and contribute to our ESG strategy while enjoying a fulfilling career with clear pathways for progression.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager in London
✨Tip Number 1
Get to know the company inside out! Research Speedy and understand their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about your past experiences and how they align with the role of Hire Desk Manager. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Speedy team. Good luck!
We think you need these skills to ace Hire Desk Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Desk Manager role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Share specific examples of how you've led teams and improved customer service in the past. We love a good story!
Show Off Your Skills:Don’t forget to showcase your IT skills, especially with Microsoft Office. If you’ve got experience in the hire industry or have improved departmental performance before, make sure to mention it. We’re all about efficiency and excellence!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at Speedy!
How to prepare for a job interview at Speedy Hire Plc
✨Know Your Stuff
Before the interview, make sure you understand the hire industry and Speedy's position in it. Familiarise yourself with their services, values, and recent news. This will help you demonstrate your genuine interest and show that you're ready to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, improved performance, or resolved conflicts. This will help you illustrate your ability to influence and inspire others, which is crucial for the Hire Desk Manager role.
✨Customer Service Focus
Be ready to discuss your approach to delivering exceptional customer service. Share instances where you've gone above and beyond for customers or improved service processes. This will highlight your customer-focused mindset and align with Speedy's commitment to high-quality service.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, performance metrics, or how Speedy supports its employees' development. Asking insightful questions shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
