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- Tasks: Coordinate the hire process, ensuring customer satisfaction and smooth operations.
- Company: Speedy is the UK's leading hire provider with a vast range of tools and equipment.
- Benefits: Enjoy flexible working hours, 26 days holiday, and discounts across the Speedy brand.
- Why this job: Join a supportive team focused on employee growth and work-life balance.
- Qualifications: Strong organisational and communication skills; driving license preferred; previous hire industry experience is a plus.
- Other info: Opportunities for training, development, and career progression available.
The predicted salary is between 24000 - 36000 £ per year.
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here's what you'll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver
What will we provide? We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group. Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Contact Detail:
Speedy Hire Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the hire industry and the specific tools and equipment that Speedy offers. Understanding the products will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your organisational skills by managing mock scenarios where you coordinate orders and deliveries. This will prepare you for the fast-paced environment of a Hire Desk Controller and show your ability to handle multiple tasks efficiently.
✨Tip Number 3
Build your communication skills by engaging in role-playing exercises with friends or family. Focus on how to clearly convey information and resolve customer queries, as strong communication is key to success in this role.
✨Tip Number 4
Network with current or former employees of Speedy to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach during the application process.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hire Desk Controller position. Highlight key skills such as strong organisational and communication skills that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in the hire industry or similar sales/operational roles. Emphasise your adaptability, commitment to learning, and any previous achievements that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and relationship building. Mention specific examples from your past experiences that demonstrate your ability to coordinate processes and work effectively with teams.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Hire Desk Controller role.
How to prepare for a job interview at Speedy Hire Plc
✨Showcase Your Organisational Skills
As a Hire Desk Controller, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past, demonstrating your ability to prioritise and stay organised under pressure.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle customer inquiries or coordinate with different teams, so think about scenarios where your communication made a difference.
✨Highlight Your Adaptability
The hire industry can be unpredictable, so showcasing your adaptability is essential. Prepare to share instances where you've had to adjust quickly to changes or unexpected challenges, illustrating your flexibility and problem-solving abilities.
✨Express Your Commitment to Learning
Speedy values personal development, so convey your eagerness to learn and grow within the company. Discuss any relevant training or courses you've undertaken and express your enthusiasm for the tailored development programmes they offer.
