At a Glance
- Tasks: Coordinate the hire process and ensure customer satisfaction through effective communication.
- Company: Speedy, the UK's leading hire provider with a wide range of tools and equipment.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Work Monday to Friday in a fast-paced, collaborative depot environment.
- Why this job: Join a dynamic team and play a key role in delivering excellent customer service.
- Qualifications: Strong organisational and communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
Location - Poole
Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here's what you'll need:
- Strong organisational skills
- Strong communication skills both verbally
Hire Controller — Customer-Focused Operations Coordinator employer: Speedy Hire Plc
At Speedy, we pride ourselves on being the UK's leading hire provider, offering a dynamic work environment in Poole where teamwork and customer satisfaction are at the heart of our operations. Our employees enjoy a supportive culture that fosters professional growth, with opportunities for training and development to enhance their skills. With a focus on relationship building and collaboration, working as a Hire Controller here means being part of a dedicated team that values your contributions and strives for excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller — Customer-Focused Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building relationships can open doors and give you insider info on job opportunities.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Hire Controller role. Highlight your organisational and communication skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining our team. It shows initiative and gives you a better chance of standing out.
We think you need these skills to ace Hire Controller — Customer-Focused Operations Coordinator
Some tips for your application 🫡
Show Off Your Organisational Skills:When you're writing your application, make sure to highlight your organisational skills. We want to see how you keep things running smoothly, especially in a busy environment like ours!
Communicate Clearly:Since communication is key for the Hire Controller role, use your application to demonstrate your ability to convey information clearly. Whether it's through your cover letter or CV, make sure your points are easy to understand.
Tailor Your Application:Don’t just send a generic application! Tailor it to the job description. Mention specific experiences that relate to coordinating hire processes and customer service, so we can see how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Speedy Hire Plc
✨Know the Company Inside Out
Before your interview, make sure you research Speedy thoroughly. Understand their services, values, and what sets them apart in the hire industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Hire Controller, strong organisational skills are crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated with different teams. Be ready to discuss how you prioritise tasks to meet customer needs efficiently.
✨Demonstrate Your Communication Prowess
Since the role involves liaising with various departments, practice articulating your thoughts clearly. Use specific examples to illustrate how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your ability to build relationships and ensure smooth operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges faced by the Hire Controllers, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
