At a Glance
- Tasks: Manage customer disputes and ensure a positive resolution experience.
- Company: Join Speedy, the UK's leading hire provider with a focus on customer service.
- Benefits: Enjoy a competitive salary, pension scheme, discounts, and ongoing training.
- Other info: Flexible working options and a commitment to inclusion make Speedy a great place to work.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The following content displays a map of the jobs location - Haydock
Location: Haydock
Working Hours: 37.5 hours per week, Monday to Friday
Join Speedy - the UK's leading hire provider
At Speedy, we're proud to be the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant and support services to customers across construction, infrastructure, industrial and commercial sectors. Our success is built on the expertise and commitment of our people, and we're looking for someone who shares our passion for delivering outstanding customer service.
If you enjoy solving problems, building strong relationships and making a real difference to the customer experience, we'd love to hear from you.
About the role
As a Dispute Resolution Co-ordinator, you'll play a key role in ensuring our customers receive a positive and professional experience when resolving account queries and disputes.
Acting as the main point of contact, you'll take ownership of customer enquiries from start to finish, communicating via telephone and email while working closely with colleagues across the Speedy network to investigate issues and deliver timely, fair and effective resolutions.
This is a varied role where no two days are the same. You'll manage multiple cases simultaneously, liaise with internal departments, keep customers updated throughout the process and help identify opportunities to improve both service and internal processes.
What you'll be doing
- Managing customer disputes and enquiries from initial contact through to resolution.
- Building positive relationships with customers through excellent communication and service.
- Investigating account queries by working collaboratively with internal teams across the business.
- Providing regular updates to customers and ensuring expectations are managed throughout the resolution process.
- Maintaining accurate records and ensuring all information is updated within company systems.
- Identifying trends and opportunities to improve processes and the customer experience.
- Supporting the wider team to achieve departmental objectives and service standards.
- Contributing to the delivery of Speedy's ESG Strategy - Decade to Deliver.
About you
You'll be someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering excellent customer service.
You'll have:
- Excellent communication skills, both written and verbal.
- The ability to build rapport and maintain positive relationships across multiple communication channels.
- Strong organisational skills with the ability to manage competing priorities.
- Confidence to use your initiative and make informed decisions.
- A collaborative approach and desire to contribute to a positive team culture.
- Strong attention to detail and problem-solving skills.
- Good IT skills and confidence using Microsoft Office and business systems.
- A commitment to continuous learning and personal development.
Full training and development
At Speedy, we want you to succeed. That's why we'll provide everything you need to build your confidence and develop your career.
From day one, you'll benefit from comprehensive on-the-job training, supported by dedicated product and systems training teams. We believe in investing in our people and offer tailored learning and development opportunities to help you reach your full potential.
Many of our colleagues have progressed into new roles across the business, and through our Career Line of Sight, you'll have a clear understanding of the opportunities available to develop and progress your career within the Speedy Group.
What we offer
- Company pension scheme.
- Life assurance.
- Voluntary Health Cash Plan.
- Employee Assistance Programme (PAM), providing free and confidential support for wellbeing, financial, legal and personal matters.
- 95% colleague discount across the Speedy brand.
- My Staff Shop - discounts and offers with hundreds of retailers.
- Green Commute Initiative and Cycle to Work Scheme.
- Ongoing training, development and career progression opportunities.
We're also proud to support colleague wellbeing through our industry-leading Work Life Balance initiative. Wherever operationally possible, we offer flexible working options to help achieve a healthy balance between work and home life.
Our commitment to inclusion
At Speedy, we're committed to creating an inclusive workplace where everyone feels respected, valued and able to be themselves. We welcome applications from people of all backgrounds and experiences because we know diversity strengthens our business.
Please note that some roles within the Speedy Group UK&I may require a DBS, credit or security clearance check. All offers of employment are subject to satisfactory pre-employment checks, including proof of the right to work in the UK before employment commences.
Find out more about our ESG commitments and governance here:
Resolution Coordinator in Haydock employer: Speedy Hire Plc
Speedy is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With tailored training programmes, flexible working arrangements, and a strong commitment to internal progression, employees can thrive in their roles while enjoying a healthy work-life balance. Located in Glasgow, the Inspection Engineer role provides a unique opportunity to be part of a leading hire provider, contributing to meaningful projects while benefiting from extensive perks and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Coordinator in Haydock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Speedy Hire Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Speedy Hire Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resolution Coordinator in Haydock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Speedy Hire Plc:Your cover letter is your chance to shine! Tell us why you want to work at Speedy Hire Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Speedy Hire Plc!
How to prepare for a job interview at Speedy Hire Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
