At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction and smooth operations.
- Company: Speedy, the UK's leading hire provider with a diverse range of tools and equipment.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Other info: Flexible working arrangements and excellent career progression opportunities available.
- Why this job: Join a dynamic team and make a real impact in customer service and operations.
- Qualifications: Strong organisational and communication skills; previous experience in hire or sales roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
Location - Exeter
Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here's what you'll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Controller – Customer Success & Ops (Hybrid) in Exeter employer: Speedy Hire Plc
Speedy is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a strong commitment to work-life balance, flexible working arrangements, and comprehensive benefits including generous holiday allowances and career progression opportunities, Speedy fosters an environment where employees can thrive both personally and professionally in the vibrant city of Exeter.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller – Customer Success & Ops (Hybrid) in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the hire industry or related fields. Use LinkedIn to connect with current employees at Speedy and ask them about their experiences. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Speedy’s services and values, especially their commitment to customer satisfaction and ESG strategies. Show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 3
Practice your communication skills! As a Hire Controller, you'll need to liaise with various teams. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Speedy team. Get your application in early to avoid missing out!
We think you need these skills to ace Hire Controller – Customer Success & Ops (Hybrid) in Exeter
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Hire Controller, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills. Use examples from your past experiences to show how you keep things running smoothly.
Communicate Clearly:Strong communication is key in this role. When writing your application, be clear and concise. Show us that you can convey information effectively, both in writing and verbally, as this will be crucial in your day-to-day interactions.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Hire Controller role by mentioning relevant experience in the hire industry or similar roles. This shows us you’re genuinely interested and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Speedy Hire Plc
✨Know Your Stuff
Before the interview, make sure you understand Speedy's services and how they operate. Familiarise yourself with the hire process and think about how your previous experience aligns with the role of a Hire Controller. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Hire Controller, you'll need to communicate effectively with various teams. During the interview, practice clear and concise communication. Use examples from your past roles where you've successfully built relationships or resolved issues through effective dialogue. This will demonstrate your ability to thrive in a customer-focused environment.
✨Be Ready to Adapt
Speedy values adaptability, so be prepared to discuss times when you've had to adjust to changing circumstances. Think of specific examples where you’ve successfully navigated challenges or changes in your work environment. This will show that you can handle the dynamic nature of the hire industry.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about the team dynamics, opportunities for training, or how Speedy measures success in the Hire Controller position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
