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- Tasks: Manage service schedules and ensure top-notch customer support for our mobile Service Engineers.
- Company: Join Speedy, the UK's leading hire provider with a vibrant team culture.
- Benefits: Enjoy 26 days holiday, life assurance, pension scheme, and amazing discounts.
- Other info: Great opportunities for training, development, and career progression await you!
- Why this job: Be the face of customer service and help us grow while making a real impact.
- Qualifications: Strong communication skills, organisational abilities, and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Service Co-ordinator - Erith - Monday to Friday - 07:30-17:00 - 40 hours per week.
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! Due to continued growth we are looking to recruit a Service Coordinator with knowledge of customer services and coordination to effectively manage all aspects of the mobile Service Engineers work schedules and deal with all onsite service issues as reported by the customers.
As a Service Coordinator you'll be the front line of our customer interaction, processing customer orders, ensuring their every need is catered for and every question answered. You will deal with any issues that may arise and will be vital in ensuring that our customers know they are receiving the first class customer service that make us the best in our sector to do business with. You will be joining the team at an exciting time, helping to continue our growth and delivering first class customer service.
What you'll need:
- Great telephone manner
- Excellent organisational and time management
- Strong customer focus
- Ability to adapt to new situations
- Able to work towards target and KPIs
- A desire to learn and expand product knowledge
- And have the personality and drive to sell our products
- Previous hire experience is desirable
- Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Service Coordinator in Erith employer: Speedy Hire Plc
Contact Detail:
Speedy Hire Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Erith
✨Tip Number 1
Get to know the company! Research Speedy and understand their services, values, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Coordinator, you'll be the face of customer service. Role-play common scenarios with friends or family to boost your confidence and refine your telephone manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Speedy team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Coordinator in Erith
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills: As a Service Coordinator, you'll need to juggle multiple tasks. In your application, give examples of how you've successfully managed schedules or handled customer queries in the past. We love seeing how you keep things running smoothly!
Be Personable: Your telephone manner is key! Use your application to showcase your communication style. A friendly, approachable tone can go a long way in making a great first impression. We’re all about that first-class customer service vibe!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way to joining our fantastic team!
How to prepare for a job interview at Speedy Hire Plc
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle various customer scenarios, especially those that involve problem-solving and communication. This will show that you understand the importance of customer satisfaction in the role of a Service Coordinator.
✨Demonstrate Organisational Skills
Prepare examples that highlight your organisational and time management abilities. Think about times when you successfully managed multiple tasks or schedules. Being able to articulate these experiences will demonstrate that you can handle the demands of coordinating service engineers effectively.
✨Familiarise Yourself with the Company
Do some research on Speedy and its services. Understanding their product range and customer service ethos will help you answer questions more confidently and show your genuine interest in the company. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Show Your Adaptability
Be prepared to discuss how you've adapted to new situations in previous roles. The ability to adjust to changing circumstances is crucial for a Service Coordinator, so share specific examples that illustrate your flexibility and willingness to learn.