At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction and smooth operations.
- Company: Join a leading company in the hire industry with a focus on teamwork.
- Benefits: Enjoy 26 days holiday, life assurance, pension scheme, and discounts across the Speedy brand.
- Other info: Flexible working hours and excellent career progression opportunities await you.
- Why this job: Be at the forefront of customer service and operations, making a real impact.
- Qualifications: Strong organisational and communication skills; previous hire or sales experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Location: Cardiff
Working Hours: Mon – Fri, 07:30 – 17:00 (42 hours per week)
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they are satisfied with our service. On a day‑to‑day basis, you will work desk‑based, collaborating directly with other departments and liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Requirements
- Strong organisational skills
- Strong communication skills, both verbal and written
- Adaptability
- Commitment to learning and development
- Driving licence
- Previous experience working within the hire industry or a similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What we offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary health cash plan
- My Staff Shop: discounts and offers for shopping across many suppliers
- Green Commute Initiative: work scheme for cycling
- PAM – Employee Assistance Program (EAP): offers free and confidential support and counselling to help with wellbeing, divorce, legal and financial matters
- Industry‑leading work‑life balance initiative with flexible start/finish times, shorter days, term‑time hours and job‑share opportunities
- Career Line of Sight that enables a detailed understanding of the route to progression and growth within the Speedy Group
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Controller in Cardiff employer: Speedy Hire Plc
At Speedy, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Cardiff, our Hire Controllers benefit from a range of perks including 26 days of holiday, a comprehensive pension scheme, and industry-leading work-life balance initiatives, all while enjoying opportunities for career progression within a dynamic team environment focused on customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Speedy Hire Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Speedy Hire Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Controller in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Speedy Hire Plc:Your cover letter is your chance to shine! Tell us why you want to work at Speedy Hire Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Speedy Hire Plc!
How to prepare for a job interview at Speedy Hire Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
