At a Glance
- Tasks: Manage customer relationships and coordinate transport solutions in a fast-paced logistics environment.
- Company: Join a growing logistics business focused on customer service and operational efficiency.
- Benefits: Career development, performance bonuses, supportive team, and ongoing training.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Kickstart your career in logistics while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service or logistics, strong communication, and problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
Location: Mobberley, Full time / Permanent
Join a fast‑paced and growing logistics business where customer service, problem solving and operational efficiency are at the heart of everything we do. We are looking for a proactive and organised Customer Service Advisor in our Mobberley Branch to support customer accounts, transport planning and day-to-day operations within a fast‑paced logistics environment. This role is ideal for candidates with experience in customer service, logistics, transport coordination, scheduling or operations support who are looking to develop their career within the transport sector.
Key Responsibilities
- Manage customer relationships and handle enquiries via phone and email
- Process and manage bookings within the Transport Management System (TMS)
- Coordinate transport solutions and source external vehicles/drivers
- Liaise with customers, drivers and suppliers to ensure service levels and KPIs are achieved
- Support onboarding of new customers and account setup
- Maintain accurate operational records and reporting
- Ensure compliance with transport regulations and company procedures
- Prioritise workload effectively in a busy environment
Skills, Knowledge & Experience
- Experience in customer service, logistics, transport or operations coordination
- Strong communication and relationship‑building skills
- Professional and confident phone manner
- Excellent organisation, multitasking and problem‑solving abilities
- Ability to work under pressure and meet deadlines
- IT literate with Microsoft Word, Excel and Outlook
- Experience with TMS systems or transport operations is advantageous
What we offer...
- Career development opportunities
- Performance bonus
- Supportive and fast‑paced working environment
- Friendly and collaborative team
- Ongoing training and operational exposure
- Company pension
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Customer Services & Operations Advisor in Warrington employer: Speedy Freight
As a Digital Support Apprentice, you will join a dynamic team that values innovation and collaboration, providing you with the opportunity to develop essential skills in logistics and customer service. Our supportive work culture encourages personal growth and offers comprehensive training, ensuring you thrive in your role while enjoying a competitive salary of £16,000 a year. Located in a vibrant area, we provide a unique environment where you can make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Operations Advisor in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Speedy Freight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Speedy Freight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services & Operations Advisor in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Speedy Freight:Your cover letter is your chance to shine! Tell us why you want to work at Speedy Freight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Speedy Freight!
How to prepare for a job interview at Speedy Freight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
