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- Tasks: Manage customer bookings and ensure smooth deliveries in a fast-paced environment.
- Company: Join Speedy Freight, a leading logistics provider in the UK.
- Benefits: Enjoy a competitive salary, pension scheme, and health programmes.
- Why this job: Kickstart your career with training and development in customer service and operations.
- Qualifications: Confident communicator with basic IT skills; no experience needed, just a positive attitude!
- Other info: Be part of a friendly team and grow within a national logistics business.
The predicted salary is between 24000 - 33600 £ per year.
At Speedy Freight, we provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time‑critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused. Our mission is simple: “To be the first choice to deliver – every single time.”
As a Customer Service Advisor, you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.
Key Responsibilities:
- Taking customer bookings over the phone and entering details into our systems
- Speaking with customers to agree pricing and delivery options
- Supporting the sales team by booking appointments with potential new customers
- Working closely with Customer Services and Sales to meet performance targets
- Promoting Speedy Freight’s services to new and existing customers
- Managing multiple tasks in a busy, deadline‑driven environment
- Communicating clearly and professionally with customers and colleagues
- Being flexible to support the on‑call rota when required
Skills, Knowledge and Expertise:
- Confident and friendly telephone manner
- Good written and spoken English and basic maths skills (GCSE level)
- Comfortable using IT systems (Microsoft Word, Excel, Outlook)
- Organised, reliable, and able to multitask
- Willingness to learn and develop new skills
- A positive attitude with a strong focus on customer service
Previous customer service or phone‑based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast‑moving environment, we’d love to hear from you.
Why Join Speedy Freight?
- An exciting, varied role with training and development
- Friendly, supportive team environment
- Stable, permanent position
- Opportunity to grow within a national logistics business
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On‑site parking
You will be based in our Mobberley Branch (Knutsford WA16 7QJ) - Covering Stockport and Warrington locations.
Customer Service & Operations Advisor (FTC) in Warrington employer: Speedy Freight
Contact Detail:
Speedy Freight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Advisor (FTC) in Warrington
✨Tip Number 1
Get to know the company! Research Speedy Freight and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be taking customer bookings over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your multitasking abilities! In a busy environment like Speedy Freight, being organised is key. During interviews, share examples of how you've successfully managed multiple tasks at once, whether in work or personal situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service & Operations Advisor (FTC) in Warrington
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service, even if it's just a part-time gig. We want to see how you can bring that friendly and confident telephone manner to our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our deliveries!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Show us how your experience matches our needs, especially in communication and multitasking.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Speedy Freight!
How to prepare for a job interview at Speedy Freight
✨Know the Company Inside Out
Before your interview, take some time to research Speedy Freight. Understand their mission, values, and services. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice speaking clearly and confidently about your experiences. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past.
✨Demonstrate Your Multitasking Ability
In a busy environment like Speedy Freight, being organised and able to juggle multiple tasks is crucial. Think of scenarios where you've managed several responsibilities at once and be ready to share those during your interview.
✨Emphasise Your Willingness to Learn
Since this role is entry-level, it's important to convey your eagerness to learn and develop new skills. Be prepared to discuss how you approach learning new things and any relevant training or experiences that have helped you grow.