At a Glance
- Tasks: Manage customer bookings and ensure smooth deliveries in a fast-paced environment.
- Company: Join Speedy Freight, a leading logistics company with a dynamic culture.
- Benefits: Enjoy a stable position, training, and a supportive team atmosphere.
- Other info: Full training provided; no experience necessary!
- Why this job: Kickstart your career in logistics while developing valuable communication and sales skills.
- Qualifications: Confident phone manner, basic IT skills, and a positive attitude.
The predicted salary is between 22000 - 26000 £ per year.
Location: Speedy Freight Belfast & Northern Ireland
Start Your Career in Fast-Paced Logistics!! Are you confident on the phone, organised, and looking to start your career in a fast-paced operational and customer service environment? Join Speedy Freight, a growing national logistics company where no two days are the same. We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused. Our mission is simple: To be the first choice to deliver every single time.
The Role: As a Customer Service Advisor, you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.
What You’ll Be Doing:
- Taking customer bookings over the phone and entering details into our systems
- Speaking with customers to agree pricing and delivery options
- Supporting the sales team by booking appointments with potential new customers
- Working closely with Customer Services and Sales to meet performance targets
- Promoting Speedy Freight’s services to new and existing customers
- Managing multiple tasks in a busy, deadline-driven environment
- Communicating clearly and professionally with customers and colleagues
- Being flexible to support the on-call rota when required
Experience What We’re Looking For:
- Confident and friendly telephone manner
- Good written and spoken English and basic maths skills (GCSE level)
- Comfortable using IT systems (Microsoft Word, Excel, Outlook)
- Organised, reliable, and able to multitask
- Willingness to learn and develop new skills
- A positive attitude with a strong focus on customer service
- Previous customer service or phone-based experience is helpful but not essential; full training will be provided.
If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.
Why Join Speedy Freight?
- An exciting, varied role with training and development
- Friendly, supportive team environment
- Stable, permanent position
- Opportunity to grow within a national logistics business
Ready to take your first step into the logistics industry?
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
About Speedy Freight: We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Work Location: In person
Operations Support Assistant in Newtownabbey employer: Speedy Freight
Speedy Freight is an excellent employer for those looking to kickstart their career in logistics, offering a dynamic and supportive work environment in Belfast. With a strong focus on employee development, you will receive comprehensive training and have the opportunity to grow within a national logistics company that values reliability and customer service. Enjoy benefits such as a company pension, health and wellbeing programmes, and the chance to be part of a friendly team where no two days are the same.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy Freight. Understand their services and values so you can show how you fit into their mission of being reliable and customer-focused.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident when discussing your customer service skills and how you can contribute to the team.
✨Tip Number 3
Show off your personality! When you're on the phone or in an interview, let your friendly and confident manner shine through. Remember, they’re looking for someone who can connect with customers and handle multiple tasks in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Speedy Freight team and starting your career in logistics.
We think you need these skills to ace Operations Support Assistant in Newtownabbey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the logistics industry. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Operations Support Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or multitasking abilities. It shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Speedy Freight
✨Know the Company
Before your interview, take some time to research Speedy Freight. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice speaking clearly and confidently. You could even role-play with a friend or family member to simulate the interview environment. This will help you feel more at ease when discussing bookings and pricing options.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and stay organised. Think of examples from your past experiences where you successfully juggled different responsibilities. This will demonstrate your ability to thrive in a busy, deadline-driven environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within Speedy Freight. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
