At a Glance
- Tasks: Be the go-to person for customers, solving problems and managing bookings in a fast-paced environment.
- Company: Join a family-run logistics business known for exceptional service and a supportive team.
- Benefits: Competitive salary, ongoing training, career progression, and a friendly work atmosphere.
- Other info: Dynamic role with no two days the same, perfect for those who thrive on variety.
- Why this job: Make a real difference while building valuable skills in customer service and business development.
- Qualifications: Customer service experience is a plus, but enthusiasm and a willingness to learn are key.
The predicted salary is between 23850 - 29150 £ per year.
Department
Branch Customer Service
Location
Speedy Freight- UK
Compensation
- Description
- Hereford
- Competitive Salary + Benefits
Ready to join a business where you'll genuinely make a difference?
If you enjoy talking to people, thrive in a busy environment and like the satisfaction of solving problems, we'd love to hear from you.
Our Hereford branch is a family run business, meaning you'll become part of a close-knit team of three where everyone rolls their sleeves up and works together.
We cover a large area across Herefordshire, so no two days are ever the same.
You’ll spend your day speaking to customers, drivers and suppliers, managing bookings, responding to emails and keeping everything running smoothly in a fast-paced environment.
You’ll also support the business development side of the branch, helping generate new opportunities, build relationships and contribute to the branch’s continued growth.
This role would suit someone with customer service experience who’s confident on the phone, organised, enjoys multitasking and isn’t afraid to get stuck in.
Whether you’re looking for your next step or a chance to develop your commercial skills, this is a great opportunity to grow within a supportive, friendly team.
What you'll be doing
As a Customer Service Advisor, you’ll be the first point of contact for our customers, helping them find the right transport solution while delivering outstanding service every step of the way.
- Build great relationships with customers over the phone and by email
- Handle customer enquiries and transport bookings.
- Coordinate deliveries with drivers and suppliers.
- Keep customers updated throughout their journey.
- Solve problems quickly and confidently.
- Work with colleagues to deliver the best possible service.
- Learn how to identify opportunities to grow existing customer accounts.
- Help generate new business through excellent customer conversations.
No two days are ever the same, so you’ll need to enjoy working in a busy environment where priorities can change quickly.
We're looking for someone who...
- Loves speaking to people and delivering brilliant customer service.
- Is positive, enthusiastic and eager to learn.
- Is organised and able to juggle multiple tasks.
- Has excellent communication skills.
- Enjoys working as part of a team.
- Is confident using Microsoft Office and picking up new systems.
- Can stay calm under pressure and enjoys solving problems.
Experience
Previous customer service or phone-based experience is helpful but not essential — full training will be provided.
If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.
Why Join Speedy Freight?
We're one of the UK's fastest-growing logistics businesses, with a reputation built on exceptional service and an amazing team.
When you join us, you'll benefit from
- Ongoing training and development.
- Career progression opportunities.
- On site parking
- A supportive and friendly team environment.
- A fast-paced role where every day is different.
- The opportunity to build valuable commercial and customer service skills.
If you're looking for more than "just another customer service job" and want to build a career with a business that invests in its people, we'd love to hear from you.
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Customer Service Advisor in Hereford employer: Speedy Freight
As a Digital Support Apprentice, you will join a dynamic team that values innovation and collaboration, providing you with the opportunity to develop essential skills in logistics and customer service. Our supportive work culture encourages personal growth and offers comprehensive training, ensuring you thrive in your role while enjoying a competitive salary of £16,000 a year. Located in a vibrant area, we provide a unique environment where you can make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Speedy Freight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Speedy Freight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Speedy Freight:Your cover letter is your chance to shine! Tell us why you want to work at Speedy Freight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Speedy Freight!
How to prepare for a job interview at Speedy Freight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
