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For Companies At a Glance
- Tasks: Assist customers with bookings and manage orders while meeting company procedures.
- Company: Join a leading logistics firm dedicated to delivering exceptional service across the UK and Europe.
- Benefits: Enjoy flexible working hours, a vibrant team culture, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal development.
- Qualifications: Must have strong communication skills and recent experience in customer service or sales.
- Other info: Opportunity to work independently and generate leads through research.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor Role
Do you currently work in, or have experience of providing great Customer Service, and are seeking a fresh challenge in a vibrant and expanding business?
We are a successful national organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions.
Speedy Freight provides dedicated, to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.
Our mission is ‘To be the first choice to deliver every single time. To always be there for our customers and our team’.
Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.
Responsibilities & Objectives
Qualifications
Experience
Customer Services employer: Speedy Freight
Contact Detail:
Speedy Freight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services
✨Tip Number 1
Familiarise yourself with the logistics industry and Speedy Freight's specific services. Understanding their mission and values will help you align your responses during interviews, showcasing that you're genuinely interested in the role.
✨Tip Number 2
Practice your negotiation skills! Since the role involves negotiating prices with customers, consider role-playing scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Excel and CRM systems. Being proficient in these tools will not only make you more efficient but also demonstrate your readiness to handle the technical aspects of the job.
✨Tip Number 4
Network with current or former employees of Speedy Freight on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your interview.
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Use specific examples that demonstrate your negotiation skills and ability to manage bookings effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the logistics industry. Mention how your skills align with the company's mission to be the first choice for delivery.
Highlight Key Skills: In your application, emphasise your IT literacy, communication skills, and ability to multitask. Provide examples of how you've successfully managed customer interactions and met KPIs in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Speedy Freight
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved issues or exceeded customer expectations, as this will demonstrate your capability and fit for the role.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Use examples from past experiences to show how you’ve communicated with clients and colleagues, especially in challenging situations.
✨Familiarise Yourself with the Company
Research Speedy Freight and understand their mission and values. Being able to reference their goals during the interview will show your genuine interest in the company and how you align with their objectives.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practise handling common customer service scenarios, such as negotiating prices or addressing complaints, to showcase your problem-solving skills and adaptability.
