At a Glance
- Tasks: Take customer bookings, manage inquiries, and support the sales team in a dynamic environment.
- Company: Join Speedy Freight, a leading logistics company with a focus on customer service.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team culture.
- Other info: Stable position with a friendly team and exciting challenges every day.
- Why this job: Kickstart your career in logistics with training and growth opportunities.
- Qualifications: Confident phone skills, basic maths, and a positive attitude towards customer service.
The predicted salary is between 24600 - 24600 € per year.
Speedy Freight - Exeter
Start Your Career in Fast-Paced Logistics!
Are you confident on the phone, organised, and looking to start your career in customer service? Join Speedy Freight, a growing national logistics company where no two days are the same. We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused. Our mission is simple: “To be the first choice to deliver – every single time.”
Responsibilities:
- Taking customer bookings over the phone and entering details into our systems
- Speaking with customers to agree pricing and delivery options
- Supporting the sales team by booking appointments with potential new customers
- Working closely with Customer Services and Sales to meet performance targets
- Promoting Speedy Freight’s services to new and existing customers
- Managing multiple tasks in a busy, deadline-driven environment
- Communicating clearly and professionally with customers and colleagues
- Being flexible to support the on-call rota when required
Skills, Knowledge and Expertise:
- Confident and friendly telephone manner
- Good written and spoken English and basic maths skills (GCSE level)
- Comfortable using IT systems (Microsoft Word, Excel, Outlook)
- Organised, reliable, and able to multitask
- Willingness to learn and develop new skills
- A positive attitude with a strong focus on customer service
Experience:
Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.
Why Join Speedy Freight?
- An exciting, varied role with training and development
- Friendly, supportive team environment
- Stable, permanent position
- Opportunity to grow within a national logistics business
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Hybrid working – 3 days in the office, 2 days from home
Ability to commute/relocate: Job will be Exeter based in the office.
Customer Service Advisor employer: Speedy Freight
At Speedy Freight, we offer an exciting opportunity for Customer Service Advisors to thrive in a dynamic and supportive environment. With a strong focus on employee development, our team enjoys comprehensive training, a friendly atmosphere, and the chance to grow within one of the UK's leading logistics companies. Located in Exeter, we provide a stable career with benefits such as hybrid working options, a health and wellbeing programme, and a company pension, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy Freight. Understand their mission and values, and think about how your skills align with their customer-focused approach. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when taking calls and dealing with customers, showing that you can handle the fast-paced environment they’re looking for.
✨Tip Number 3
Show off your multitasking skills! During the interview, be ready to discuss how you manage multiple tasks at once. Share examples from your past experiences where you successfully juggled different responsibilities, as this is key in a busy logistics role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or phone-based experience, even if it’s just a little bit, as it shows us you’re ready to jump in!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This makes it easier for us to see why you’d be a great fit for the Customer Service Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Speedy Freight
✨Know the Company
Before your interview, take some time to research Speedy Freight. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You could even do mock calls with a friend to get comfortable with handling customer queries and discussing pricing options.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks in a busy environment. Think of examples from your past experiences where you successfully juggled different responsibilities, as this is crucial for a Customer Service Advisor.
✨Emphasise Your Positive Attitude
Speedy Freight values a positive approach to customer service. During the interview, share instances where your upbeat attitude helped resolve a customer issue or improved a situation. This will highlight your fit for their customer-focused culture.
