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- Tasks: Engage with customers, resolve inquiries, and ensure top-notch service.
- Company: Join Speedy Freight, a trusted leader in logistics with a 5-star Trustpilot rating.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Why this job: Make a difference by providing exceptional customer service in a dynamic industry.
- Qualifications: Strong communication skills and a passion for customer satisfaction required.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Speedy Freight is a leading 24-hour same-day courier and logistics provider with a network of over 60 branches across the UK and Europe. We specialize in time-critical deliveries, handling high-value, fragile, heavy, or complex consignments with care and efficiency. Backed by a 5-star Trustpilot rating, we offer a wide range of services, including final mile distribution, warehousing, freight forwarding, and import/export support. Operating 24/7 and committed to reliability, Speedy Freight is trusted by thousands of businesses across various industries for tailored transport solutions. Our mission is to deliver quick, secure, and dedicated services to meet the evolving needs of our clients.
Role Description: This is a full-time, on-site role for a Customer Service Advisor located in Colchester. The Customer Service Advisor will manage daily interactions with customers, responding to inquiries and resolving issues. Responsibilities include ensuring customer satisfaction through professional communication, maintaining high standards of customer-focused service, and supporting customer needs via telephone, email, or other communication channels. The role involves collaborating with internal teams to ensure consistent and quality service delivery that aligns with the company’s mission and values.
Qualifications:
- Strong skills in Customer-focused Service and ensuring outstanding Customer Satisfaction
- Proficient Telephone Manner and effective verbal communication abilities
- Experience in Customer Support and Customer Service roles
- Ability to handle challenges and provide timely resolutions to customer concerns
- Excellent organizational and multitasking skills
- Proficiency with basic computer systems and customer service software
- Ability to work in a fast-paced environment with a solutions-oriented approach
Customer Service Advisor in Colchester employer: Speedy Freight
Contact Detail:
Speedy Freight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Colchester
✨Tip Number 1
Get to know the company inside out! Research Speedy Freight's services and values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, it’s crucial to demonstrate a friendly and professional telephone manner. Try role-playing with a friend to get comfortable with handling different customer scenarios.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. We love candidates who can think on their feet and provide timely solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and ready to jump into the fast-paced world of customer service at Speedy Freight.
We think you need these skills to ace Customer Service Advisor in Colchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. Mention how your skills align with our mission of delivering quick and secure services.
Be Professional Yet Approachable: When writing your application, keep it professional but let your personality shine through. We value effective communication, so show us your friendly and approachable side while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Speedy Freight
✨Know the Company Inside Out
Before your interview, take some time to research Speedy Freight. Understand their services, mission, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle challenges and ensure customer satisfaction.
✨Practice Your Communication Style
Since effective verbal communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and responding to potential questions.
✨Be Ready for Fast-Paced Scenarios
Given the nature of the job, be prepared to discuss how you handle pressure and multitasking. Think of examples where you've successfully managed multiple tasks or dealt with challenging situations, as this will show you're ready for the fast-paced environment at Speedy Freight.
