At a Glance
- Tasks: Be the friendly voice for customers, solving problems and booking transport solutions.
- Company: Join Speedy Freight, a leading logistics network passionate about outstanding service.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and full training.
- Other info: Join a supportive team and explore career growth opportunities.
- Why this job: Kickstart your career in a dynamic environment with real impact on customer satisfaction.
- Qualifications: Great communication skills and a positive attitude are all you need!
The predicted salary is between 24000 - 28000 £ per year.
- Description
- Join the Team at Speedy Freight - Birmingham
At Speedy Freight, we provide fast, reliable same-day transport solutions to businesses across the UK and Europe.
As part of one of the UK's leading logistics networks, we're passionate about delivering outstanding service every single time.
We're looking for a friendly, organised, and motivated
Customer Service Advisor to join our Birmingham team.
This is an excellent opportunity for someone starting their career in customer service, logistics, or office administration.
If you enjoy speaking to people, solving problems, and working in a fast-paced environment, we'd love to hear from you.
Key Responsibilities
As a Customer Service Advisor, you'll be the first point of contact for our customers, helping to deliver an exceptional experience from enquiry through to booking.
Your day-to-day responsibilities will include
- Answering inbound customer calls and emails professionally.
- Taking customer bookings and accurately entering information into our systems.
- Providing transport quotations and building positive customer relationships.
- Working closely with the operations and sales teams to ensure customer requirements are met.
- Supporting customers with enquiries and resolving issues promptly.
- Booking appointments for our sales team with prospective customers.
- Helping identify new business opportunities through outbound calls and follow-ups.
- Maintaining accurate customer records.
- Working as part of a supportive team to achieve service and performance targets.
- Participating in the on-call rota (full training provided).
Skills, & Experience
You don't need logistics experience—we're more interested in your attitude and willingness to learn.
You'll be a great fit if you have
- Excellent communication skills, both over the phone and in writing.
- A positive, friendly, and professional approach.
- Good organisational skills and the ability to manage multiple tasks.
- Confidence using Microsoft Office (Word, Outlook and Excel).
- GCSEs (or equivalent) in English and Maths.
- A desire to provide outstanding customer service.
- The ability to work well both independently and as part of a team.
We're happy to hear from candidates with experience in customer-facing roles such as Retail, Hospitality, Call centres, Reception, Administration and Customer service.
What we offer
- Competitive salary
- Bonus Scheme
- Company pension
- On-site parking
- Full training and ongoing support
- Opportunities to develop your career within a growing national business
- Friendly and supportive team environment
If you're looking to build a career with a growing business where your contribution is valued and every day brings something different, we'd love to hear from you.
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients.
With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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Customer Service Advisor in Birmingham employer: Speedy Freight
As a Digital Support Apprentice, you will join a dynamic team that values innovation and collaboration, providing you with the opportunity to develop essential skills in logistics and customer service. Our supportive work culture encourages personal growth and offers comprehensive training, ensuring you thrive in your role while enjoying a competitive salary of £16,000 a year. Located in a vibrant area, we provide a unique environment where you can make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Speedy Freight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Speedy Freight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Speedy Freight:Your cover letter is your chance to shine! Tell us why you want to work at Speedy Freight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Speedy Freight!
How to prepare for a job interview at Speedy Freight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
