At a Glance
- Tasks: Manage customer bookings and ensure smooth deliveries in a fast-paced environment.
- Company: Join Speedy Freight, a leading logistics company with a dynamic culture.
- Benefits: Enjoy a competitive salary, pension, health programme, and on-site parking.
- Other info: Be part of a friendly team where no two days are the same.
- Why this job: Kickstart your career in logistics with training and growth opportunities.
- Qualifications: Confident phone skills, basic maths, and a positive attitude towards customer service.
The predicted salary is between 24600 - 24600 £ per year.
Department: Branch Customer Service
Location: Speedy Freight Belfast & Northern Ireland (UK)
Compensation: £24,600 / year
Start Your Career in Fast-Paced Logistics!! Are you confident on the phone, organised, and looking to start your career in a fast paced operational and customer service environment? Join Speedy Freight, a growing national logistics company where no two days are the same. We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused. Our mission is simple: "To be the first choice to deliver - every single time."
The Role
As an Operations Support Assistant you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.
What You’ll Be Doing
- Taking customer bookings over the phone and entering details into our systems
- Speaking with customers to agree pricing and delivery options
- Supporting the sales team by booking appointments with potential new customers
- Working closely with Customer Services and Sales to meet performance targets
- Promoting Speedy Freight’s services to new and existing customers
- Managing multiple tasks in a busy, deadline-driven environment
- Communicating clearly and professionally with customers and colleagues
- Being flexible to support the on-call rota when required
What We’re Looking For
- Confident and friendly telephone manner
- Good written and spoken English and basic maths skills (GCSE level)
- Comfortable using IT systems (Microsoft Word, Excel, Outlook)
- Organised, reliable, and able to multitask
- Willingness to learn and develop new skills
- A positive attitude with a strong focus on customer service
Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.
Why Join Speedy Freight?
- An exciting, varied role with training and development
- Friendly, supportive team environment
- Stable, permanent position
- Opportunity to grow within a national logistics business
Ready to take your first step into the logistics industry?
Benefits
- Company pension
- Health & wellbeing programme
- On-site parking
Operations Support Assistant in Belfast employer: Speedy Freight
Speedy Freight is an excellent employer for those looking to kickstart their career in logistics, offering a dynamic and supportive work environment in Belfast. With a strong focus on employee development, you will receive comprehensive training and have the opportunity to grow within a leading national logistics company. Enjoy a stable position with benefits such as a company pension and health & wellbeing programmes, all while being part of a friendly team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Speedy Freight. Understand our mission and values so you can show us how you fit into our team. It’ll help you stand out and show that you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend. This will help you feel more confident when you're on the phone with customers, which is key for the Operations Support Assistant role.
✨Tip Number 3
Be ready to showcase your multitasking skills! In a fast-paced environment like ours, being organised is crucial. Think of examples from your past experiences where you successfully juggled multiple tasks and be prepared to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join the Speedy Freight family.
We think you need these skills to ace Operations Support Assistant in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Support Assistant role. Highlight any customer service experience or relevant skills, like being organised and confident on the phone.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to Speedy Freight's mission. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your good written English. Clear and concise communication is key, so keep it straightforward and engaging.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Speedy Freight
✨Know the Company
Before your interview, take some time to research Speedy Freight. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries or bookings over the phone.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and stay organised. Think of examples from your past experiences where you successfully juggled different responsibilities, especially in a busy environment.
✨Emphasise Your Willingness to Learn
Speedy Freight values a positive attitude and a willingness to learn. Be ready to share instances where you've quickly picked up new skills or adapted to changes. This will demonstrate that you're a great fit for their dynamic work environment.
