At a Glance
- Tasks: Manage customer bookings and ensure smooth deliveries in a fast-paced environment.
- Company: Join Speedy Freight, a leading logistics company with a dynamic culture.
- Benefits: Enjoy a competitive salary, pension, health programme, and on-site parking.
- Other info: Be part of a friendly team where no two days are the same.
- Why this job: Kickstart your career in logistics with training and growth opportunities.
- Qualifications: Confident phone skills, basic maths, and a positive attitude towards customer service.
The predicted salary is between 24600 - 24600 £ per year.
Department: Branch Customer Service
Location: Speedy Freight Belfast & Northern Ireland (UK)
Compensation: £24,600 / year
Start Your Career in Fast-Paced Logistics!! Are you confident on the phone, organised, and looking to start your career in a fast paced operational and customer service environment? Join Speedy Freight, a growing national logistics company where no two days are the same. We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused. Our mission is simple: "To be the first choice to deliver - every single time."
The Role
As an Operations Support Assistant you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.
What You’ll Be Doing
- Taking customer bookings over the phone and entering details into our systems
- Speaking with customers to agree pricing and delivery options
- Supporting the sales team by booking appointments with potential new customers
- Working closely with Customer Services and Sales to meet performance targets
- Promoting Speedy Freight’s services to new and existing customers
- Managing multiple tasks in a busy, deadline-driven environment
- Communicating clearly and professionally with customers and colleagues
- Being flexible to support the on-call rota when required
What We’re Looking For
- Confident and friendly telephone manner
- Good written and spoken English and basic maths skills (GCSE level)
- Comfortable using IT systems (Microsoft Word, Excel, Outlook)
- Organised, reliable, and able to multitask
- Willingness to learn and develop new skills
- A positive attitude with a strong focus on customer service
Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.
Why Join Speedy Freight?
- An exciting, varied role with training and development
- Friendly, supportive team environment
- Stable, permanent position
- Opportunity to grow within a national logistics business
Ready to take your first step into the logistics industry?
Benefits
- Company pension
- Health & wellbeing programme
- On-site parking
Operations Support Assistant in Belfast employer: Speedy Freight
As a Digital Support Apprentice, you will join a dynamic team that values innovation and collaboration, providing you with the opportunity to develop essential skills in logistics and customer service. Our supportive work culture encourages personal growth and offers comprehensive training, ensuring you thrive in your role while enjoying a competitive salary of £16,000 a year. Located in a vibrant area, we provide a unique environment where you can make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant in Belfast
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Speedy Freight and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Speedy Freight!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Speedy Freight keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Support Assistant in Belfast
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Speedy Freight:This is your chance to really connect with the team at Speedy Freight. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Speedy Freight
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Speedy Freight.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Speedy Freight that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Speedy Freight. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
