At a Glance
- Tasks: Provide hands-on IT support and maintain client environments with cutting-edge technology.
- Company: Join Speedster IT, a fast-growing managed service provider with a stellar reputation.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive team environment.
- Other info: Great career growth potential and investment in your professional development.
- Why this job: Take ownership of projects and make a real impact in diverse client settings.
- Qualifications: Experience in 2nd or 3rd line support and strong knowledge of IT infrastructure.
The predicted salary is between 37800 - 46200 £ per year.
As a 3rd Line Infrastructure Engineer at Speedster IT, you'll be at the sharp end of our managed services delivery. You'll own the day-to-day health of our clients' IT environments — from physical hardware to cloud-hosted services — and act as a trusted technical partner to the businesses we support. This is a hands-on, client-facing role where no two days are the same.
Infrastructure operations
- Provide hands-on support for client IT environments including servers, networks, and end-user systems.
- Monitor and maintain internal and external networks, email platforms, and security systems.
- Proactively identify and address risks before they impact client operations.
Deployments & maintenance
- Configure and deploy new server systems, hardware, and software in client environments.
- Carry out scheduled maintenance including patch management, updates, and backup and recovery operations.
- Manage system restarts and recovery procedures following outages or failures, minimising downtime at every stage.
3rd line fault resolution
- Diagnose and resolve complex technical faults escalated from 1st and 2nd line support.
- Where issues fall outside your remit, elevate to senior engineers or third-party vendors with thorough documentation of all steps taken.
- Serve as the key liaison between clients, external suppliers, and internal technical teams — keeping all parties informed throughout.
Performance & documentation
- Analyse system performance data and identify opportunities to improve the reliability, security, or efficiency of client environments.
- Maintain accurate technical documentation including configuration records, change logs, and incident reports — keeping our knowledge base current and audit-ready at all times.
What we're looking for
- Proven experience at 2nd or 3rd line in an MSP environment.
- Strong knowledge of Windows Server, Active Directory, and networking fundamentals.
- Experience with Microsoft 365, Azure, and cloud-based infrastructure.
- Confident working with firewalls, switches, and security tooling.
- Clear written and verbal communication — with both technical and non-technical audiences.
- A methodical approach to troubleshooting with thorough documentation habits.
Nice to have
- Relevant certifications such as Microsoft (MCSA / AZ-series), CompTIA (Network+, Security+), or Cisco (CCNA) are advantageous.
- Experience with RMM platforms (e.g. ConnectWise, Datto, NinjaRMM) and familiarity with ITIL practices would also be a plus.
Why Speedster IT?
We're a fast-growing MSP with a reputation for doing things properly. You'll work across a varied client base, have real ownership of your projects, and be supported by a team that values technical depth as much as great service. We invest in our engineers — from training and certifications to the tools you need to do your best work.
IT Support London employer: Speedster-IT Ltd
At Speedster IT, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. Our commitment to employee growth is evident through our investment in training and certifications, ensuring that you have the tools and support needed to excel in your role as a 3rd Line Infrastructure Engineer. Join us to experience a culture that values technical expertise and outstanding service, while working with a diverse client base that keeps every day exciting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Speedster-IT Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Speedster-IT Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Speedster-IT Ltd!
✨Direct Apply to Speedster-IT Ltd
Let's not forget to apply directly through the Speedster-IT Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Speedster-IT Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Speedster-IT Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Speedster-IT Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
