Speedrun Talent Network is seeking a Technical Support Manager to own and scale Runware's technical support function across APIs, Serverless, LLMs, and GPU capacity. You will define the support model, build a team, and partner with Engineering, Product, Sales, and Customer Success to deliver outcomes.
You’ll stay hands-on with complex issues, drive automation, establish SLAs and KPIs, and create playbooks that scale support for multiple product lines while staying customer-centric.
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Remote-First Tech Support Manager for AI/ML Platform employer: Speedrun Talent Network
At Harvey, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our commitment to employee growth is evident through our focus on leadership development and the unique opportunity to shape the future of AI in legal and professional services. Located in the vibrant EMEA region, we offer a collaborative environment where your contributions directly impact our rapid scaling and success.
