At a Glance
- Tasks: Support customers with technical expertise and ensure successful implementation of our voice solutions.
- Company: Join a global leader in speech recognition, known for innovation and inclusivity.
- Benefits: Competitive salary, performance bonuses, flexible hours, and health benefits.
- Other info: Work remotely with occasional team meet-ups; diverse team from over 25 countries.
- Why this job: Make a real impact by helping professionals work smarter with cutting-edge voice technology.
- Qualifications: 3+ years in customer success or technical roles; strong communication and technical skills required.
The predicted salary is between 40500 - 49500 £ per year.
We believe voice is the most natural interface between people & progress. Can you serve as a trusted advisor to our larger customers & partners — combining technical expertise with a genuine passion for customer outcomes? At Speech Processing Solutions, we build speech recognition and voice productivity solutions that help professionals in the healthcare, legal, and other professional sectors to work smarter and more efficiently.
We are looking for someone to join us in the UK, preferably in London, but in a fully remote work model. In-person team meetings are expected at least on a quarterly basis for this role.
What you'll do:
- Support Account Executives & Key Account Managers on technical discovery calls, demos session, pilot discussions, proof-of-concept activities, RFP/RFQ responses & technical product questions;
- Clearly explain product capabilities, implementation requirements, workflow fit, integrations, and technical considerations to customers, partners & internal stakeholders;
- Help Sales Teams position solutions effectively by translating customer needs into practical technical recommendations;
- Support webinars, partner enablement sessions & customer-facing presentations where technical expertise is required;
- Lead or support onboarding for pilot, new, and post-sale customers and partners to ensure successful implementation and adoption;
- Deliver training sessions that are practical, clear & tailored to each audience's workflow, skill level, and business objectives;
- Develop & maintain onboarding plans, best practices, training materials, and success plans that help customers reach value quickly;
- Monitor adoption, usage, and customer feedback to identify risks & improve outcomes;
- Spend a defined portion of time partnering with the UK Support Manager by reviewing incoming support tickets, helping troubleshoot customer & partner issues, and providing technical guidance when needed;
- Provide direct technical support to partners & customers through virtual support tools, remote sessions, documentation, and clear follow-up communication;
- Identify recurring issues, knowledge gaps, product questions, and escalation trends, then share insights with Support, Product, Sales, and Customer Success leadership;
- Document solutions & help improve internal and partner-facing support processes so common issues can be resolved faster & more consistently;
- Manage a group of larger existing customers with a focus on retention, adoption, satisfaction & long-term customer value;
- Conduct regular business reviews, product health assessments & proactive check-ins with key accounts to understand needs, address risks & reinforce value;
- Work closely with Marketing & Sales on customer lifecycle engagement, renewal follow-ups, satisfaction feedback, advocacy opportunities & customer success stories;
- Identify opportunities for upsell, cross-sell, additional subscriptions, new features, services, AI capabilities, speech-to-text, or other SPS solutions that add customer value.
What you bring:
- 3+ years of experience in customer success, technical account management, sales engineering, solutions consulting, technical support, or a related SaaS/customer-facing technical role;
- Strong technical aptitude with the ability to understand software platforms, integrations, workflows, configuration & troubleshooting;
- Excellent communication & presentation skills — able to explain technical topics clearly to both technical & non-technical audiences;
- Personable, customer-focused & comfortable building trust with stakeholders at all levels of an organization;
- Availability for business travels up to 20% of the time;
- Experience supporting pilots, onboarding customers, conducting product training, and working across Sales, Support, Product, Marketing & Customer Success teams.
What we offer:
- A competitive gross annual salary from £40,000 up to £50,000, with the final package shaped around your experience & expertise;
- A variable bonus on top of base salary, driven by performance;
- Be part of a recognized innovative global leader in speech management & recognition solutions, sold under the renowned Philips brand;
- A collaborative, international & inclusive culture that values Ownership, Talent & Transparency;
- We’re driven, supportive & excited to welcome new ideas & people;
- A dedicated framework for your development;
- Comprehensive perks & benefits including flexible working hours, Health Shield UK health benefits, team events & company-wide get-together.
Diverse by Nature: more than 150 colleagues from over 25 countries come together to build & deliver our solutions. From Production & Engineering to Sales, Marketing, Support & Human Resources, this mix of expertise & personalities shapes how we work & what we create.
Please note this job is based in the United Kingdom. A working permit is required in advance for this hiring process. Speech Processing Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Technical Customer Success Manager | UK (all genders welcome) in London employer: Speech Processing Solutions GmbH
Speech Processing Solutions GmbH is an attractive employer due to its commitment to employee flexibility and professional development. The company promotes a collaborative culture where team members can thrive and contribute to impactful projects. With a focus on innovation in voice technology, employees have the opportunity to work at the forefront of industry advancements.
Contact Details:
Speech Processing Solutions GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager | UK (all genders welcome) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Speech Processing Solutions GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Speech Processing Solutions GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Success Manager | UK (all genders welcome) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Speech Processing Solutions GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Speech Processing Solutions GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Speech Processing Solutions GmbH!
How to prepare for a job interview at Speech Processing Solutions GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
