At a Glance
- Tasks: Oversee multiple self-storage sites, ensuring smooth operations and excellent customer service.
- Company: Join Spectrum Storage Group, a leading self-storage operator in the UK and Ireland.
- Benefits: Enjoy competitive salary, private health insurance, and staff discounts.
- Other info: Dynamic work environment with opportunities for growth and social events throughout the year.
- Why this job: Be part of a fast-growing business and make a real impact on customer experiences.
- Qualifications: Experience in retail or facilities management; strong communication and organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
About us Spectrum Storage Group (Storebox and LOVESPACE) is one of the largest self-storage operators in Ireland and the UK. With Storebox’s 29 self-storage facilities (and counting!), and LOVESPACE’s innovative tech-enabled storage and collection services, we can serve just about any storage need. We’ve been changing the way people store what’s important to them for the last 15 years, and we continue to build smart solutions to make it easier for people to store on their terms.
The Opportunity As our Multi-Site Manager for Middlesbrough & North East, you will oversee our four facilities in Middlesbrough, Stockton, Chester-le-Street & Bishop Auckland. Your aim will be to ensure smooth operations, maximize revenue growth, and deliver excellent customer service. You will have a keen eye for detail as you maintain the facilities to a high standard and implement changes to continuously enhance the customer experience. You will be self-motivated, hands-on and must be passionate about providing excellent service and building a great rapport with our customers. You will report to our Regional Operations Manager but interact daily with all other parts of the business.
Key Responsibilities:
- Manage Daily Operations: Oversee daily operations of multiple self-storage sites, ensuring compliance with company policies and procedures.
- Reporting: Provide regular updates on site performance, revenue, and operational issues to management.
- Revenue Optimisation: Manage storage availability and drive revenue growth through effective management strategies, driving walk-in sales, selling of insurance and omni-channel services and being focused on retention.
- Debt Management: Proactively manage any debtors between 0-30 days, ensuring that debt does not exceed 0.5% of revenue.
- Build and Maintain Our Local Reputation: Support the marketing team with local initiatives, ensuring we are visible locally and getting great feedback through driving 5* reviews.
- Customer Service: Deliver excellent customer service, including resolving customer enquiries, managing payments, and handling any customer issues that arise on site. Contact new customers to support the onboarding process and contact customers who have provided notice to move out to increase retention.
- Maintenance Oversight: Monitor and coordinate maintenance and development projects, working with contractors to uphold facility standards, creating the best possible experience for our customers.
- Preventative Maintenance: Implement and manage preventative maintenance plans, ensuring timely completion of all required work in compliance with legal regulations.
- Site Audits: Conduct regular audits of allocated sites to ensure adherence to operational standards, fire safety, and compliance requirements.
- Security Management: Continuously evaluate and upgrade security systems to ensure the safety and security of all facilities.
- Staff Supervision: Recruit, train, and mentor staff as necessary to ensure high service and operational efficiency. Co-ordinate with Head Office on recruitment and HR matters.
- Coordination with Head Office: Collaborate with centralized office functions and external service suppliers to facilitate smooth site operations.
- Emergency Response: Serve as the primary point of contact for emergencies, providing timely and effective responses during critical incidents.
- Spectrum Group Responsibilities: Where relevant and as agreed with management from time-to-time, take on centralized responsibilities supporting the Group.
Experience in retail, facilities or store management. Multi-site management would be advantageous, but not necessary. Highly organised and a natural self-starter. Valid driving license and be prepared to travel between sites (vehicle provided). Park from home. Excellent communication and customer service skills. Good understanding of health & safety and security procedures. Working IT knowledge.
What is in it for you? A chance to be at the heart of one of the UK & IE's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group’s growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
Private health insurance, Company pension, Staff discounts on our services and access to Perks at Work programs. Summer, winter, alumni events, and social parties throughout the year.
Multi-Site Manager - Storebox Middlesbrough & North East employer: Spectrum Storage Group
Spectrum Storage Group is an exceptional employer, offering a dynamic work environment in the heart of London, where creativity and collaboration thrive. With a strong focus on employee growth, we provide opportunities for professional development through engaging projects and industry events, alongside a supportive culture that values work-life balance with hybrid working arrangements. Our commitment to staff well-being is reflected in our competitive benefits package, including private healthcare and regular team social gatherings, making us a rewarding place to build your career.
