At a Glance
- Tasks: Support and optimise IT infrastructure, troubleshoot issues, and enhance security.
- Company: Join a global tech team focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Great chance to work with cutting-edge technologies and improve processes.
- Why this job: Make a real impact in a dynamic environment while developing your IT skills.
- Qualifications: 4+ years in IT support with strong technical skills in cloud and networking.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an IT Infrastructure & Support Engineer to join our global IT team. This role sits at the intersection of hands-on support and infrastructure operations, supporting critical systems across servers, networking, cloud, and security.
You will work closely with senior engineers to ensure our environment remains secure, reliable, and scalable, while also playing a key role in troubleshooting, continuous improvement, and project delivery.
What You’ll Be Doing
- Infrastructure Operations
- Support day-to-day operation of servers, storage, networking, and cloud platforms
- Perform system health checks and proactively flag issues
- Carry out approved maintenance and configuration changes
- Incident & Service Management
- Act as an escalation point for complex incidents and requests
- Troubleshoot and resolve infrastructure issues
- Escalate recurring or design-level issues with clear documentation
- Security & Compliance
- Apply patching, access controls, and security configurations
- Support ISO 27001, GDPR, and Cyber Essentials initiatives
- Assist with audit preparation and evidence gathering
- Networking
- Support LAN, WAN, and Wi-Fi environments
- Assist with configuration of firewalls, switches, and network devices
- Monitor performance and highlight capacity or reliability risks
- Cloud & Virtualisation
- Support Azure and virtualised environments (VMware/Hyper-V)
- Provision systems using standardised build templates
- Monitor usage and identify optimisation opportunities
- Disaster Recovery & Backup
- Support DR solutions and backup systems
- Participate in failover testing and document outcomes
- Collaboration & Improvement
- Work with global IT teams to deliver consistent standards
- Contribute to documentation, knowledge sharing, and process improvement
- Identify opportunities for automation and efficiency
What We’re Looking For
- 4+ years in a Level 2 (or higher) IT support/infrastructure role
- Experience contributing to infrastructure projects (builds, testing, rollout)
- Technical Skills
- Strong working knowledge across: Microsoft Azure, Entra ID, Intune, Defender
- Active Directory, DNS, Windows Server / Windows 11
- VMware ESXi, Veeam Backup & Replication
- Networking (LAN/WAN/Wi-Fi)
- Fortinet (FortiGate, FortiSwitch, FortiAP)
- Experience with Microsoft 365 stack (Exchange Online, SharePoint, Teams Calling)
- Nice to Have
- Exposure to Linux, SQL, or scripting/automation
- Familiarity with ITIL processes and tools (e.g. HaloITSM, NinjaOne, Confluence)
- Relevant certifications (Microsoft, VMware, Fortinet, CompTIA, etc.)
IT Support and Infrastructure Engineer in Gloucester employer: Spectrum Medical Ltd
Join a dynamic global IT team as an IT Support and Infrastructure Engineer, where you will thrive in a collaborative work culture that prioritises innovation and continuous improvement. With a strong focus on employee growth, we offer extensive training opportunities and support for professional certifications, ensuring you can advance your career while working in a secure and scalable environment. Located in a vibrant area, our company provides a unique blend of hands-on experience and strategic project involvement, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support and Infrastructure Engineer in Gloucester
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support and Infrastructure Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in online communities related to IT support and infrastructure. Join forums, LinkedIn groups, or even Discord channels where professionals hang out. Engaging in discussions can help you learn about job openings and make valuable connections.
✨Tip Number 3
When you land an interview, be ready to showcase your hands-on experience. Prepare examples of how you've tackled complex incidents or contributed to infrastructure projects. We want to see your problem-solving skills in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT Support and Infrastructure Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support and Infrastructure Engineer role. Highlight your relevant experience, especially in areas like Microsoft Azure, networking, and incident management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention any specific projects or achievements that relate to our needs.
Showcase Your Technical Skills:We love seeing technical skills front and centre! Make sure to list your expertise in tools and technologies like VMware, Azure, and Active Directory. If you've got certifications, flaunt them – they can really set you apart from the crowd.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Spectrum Medical Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Azure, Active Directory, and networking. Be ready to discuss specific projects you've worked on and how you tackled challenges in those areas.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to clearly outline your thought process and the impact of your solutions.
✨Understand Security Protocols
Since security is a big part of this role, be familiar with ISO 27001, GDPR, and Cyber Essentials. You might be asked about how you've implemented security measures in previous roles, so have some concrete examples ready.
✨Be Ready to Collaborate
This position involves working closely with global IT teams, so highlight your teamwork experience. Discuss how you've contributed to documentation and process improvements in past roles, as well as any automation initiatives you've been part of.
