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For Companies At a Glance
- Tasks: Provide technical support, maintain IT systems, and contribute to major IT projects.
- Company: Spectrum.Life is a dynamic HealthTech company focused on digital health solutions.
- Benefits: Competitive salary, flexible working options, 25 days annual leave, and extensive wellbeing support.
- Why this job: Join a mission-driven team and make a real impact on people's lives through technology.
- Qualifications: Degree in IT or related field and 2 years of technical support experience required.
- Other info: Great career growth opportunities in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
About us
Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives. Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 360 people. Our vision is to change and save as many lives as possible.
Your profile
Role Brief:
We are looking for an ambitious IT Systems Analyst to join our ever-expanding team. If you are hardworking, dedicated, and eager to develop your career, Spectrum.Life is a great place to grow. Apply today!
Responsibilities:
End-User Support: Provide prompt technical support to internal colleagues and assist customer support teams in troubleshooting end-user issues on our products/services. This will improve response and resolution times for common queries, reducing backlog and ensuring we meet our support SLAs (service level agreements).
Daily Telecoms Reporting: Take ownership of the daily telecoms report generation and delivery by 3pm. The analyst will streamline this process (potentially automating parts of it), ensuring our key client deliverable is met consistently. By having a dedicated resource, we expect to eliminate the chronic misses of this KPI and maintain high client satisfaction.
System Maintenance and Monitoring: Conduct routine checks on IT systems, telecoms infrastructure, and networks to identify issues before they escalate. This includes monitoring call systems, server health, and connectivity relevant to our telecoms services. Proactively maintaining these systems will improve uptime and service stability.
ISO27001 Support – IT Controls: Assist with internal ICT audits and compliance tasks. The IT Support Analyst will regularly review system configurations, user access levels, and vendor compliance against our policies. They will maintain documentation needed for ISO 27001 audits and work with the Security & Privacy team to remediate any findings. By having this role, we can demonstrate continuous internal review of IT systems and suppliers, a requirement for maintaining certification.
IT Service Desk Rollout: Play an integral role in the planned implementation of an improved IT Service Desk system. This includes helping configure the new ticketing system, defining workflows, and possibly training staff on its use. Once live, the analyst will help administer the service desk and ensure that tickets are categorised and addressed efficiently.
Project Support: Contribute to major IT initiatives (such as telecoms stability projects, new tool deployments, or office IT setups) by handling delegated tasks from the IT Services Manager. With this added resource, projects that were delayed due to manpower constraints can progress on schedule.
Requirements:
- A degree in Computer Science, IT, Systems Engineering, or a related qualification.
- Minimum 2 years of work experience in an IT technical support role.
- Hands-on experience supporting laptops and mobile devices running Microsoft Windows, Microsoft Office 365, Active Directory, and SharePoint.
- Strong working knowledge of Windows and Mac OS.
- Familiarity with IT ticketing systems and good customer-facing communication skills.
- Experience maintaining and troubleshooting telephony/IP systems and networks.
- Ability to work under pressure in a fast-paced environment.
- Strong attention to detail, with an analytical mindset and excellent problem-solving skills.
- Experience liaising with developers/engineers to apply IT and security best practices.
Desirable:
- Exposure to ISO27001 compliance and ICT audits.
- Experience supporting the rollout of IT service desk/ticketing systems.
- Familiarity with telecoms monitoring and reporting.
- Process automation or scripting knowledge (e.g., for reporting tasks).
What are the benefits of working at SPECTRUM.LIFE?
- Full time permanent contract
- Competitive salary (Dependent on experience).
- In-office, remote or hybrid working options
- 25 days annual leave
- 24/7 EAP and a wide range of health and wellbeing supports
- Extensive list of employee perks and benefits
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IT Systems Analyst employer: Spectrum.Life
Contact Detail:
Spectrum.Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Spectrum.Life on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Spectrum.Life's projects and values. Show us how your skills align with our mission to change lives – it’ll make you stand out!
✨Tip Number 3
Practice common IT Systems Analyst interview questions. We love candidates who can demonstrate their problem-solving skills and technical know-how under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace IT Systems Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems Analyst role. Highlight relevant experience and skills that match the job description, like your hands-on experience with Microsoft products and IT ticketing systems. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Spectrum.Life. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical mindset and problem-solving abilities. Share specific examples of how you've tackled challenges in previous roles, especially in IT support or system maintenance. We’re all about proactive solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Spectrum.Life. Don’t miss out on this opportunity!
How to prepare for a job interview at Spectrum.Life
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to IT systems, especially those mentioned in the job description like Microsoft Windows, Office 365, and Active Directory. Be ready to discuss your hands-on experience and how you've tackled specific challenges in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Spectrum.Life values analytical minds, so think of situations where your attention to detail made a difference. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand Their Vision
Familiarise yourself with Spectrum.Life's mission to change and save lives through digital health solutions. Be prepared to discuss how your role as an IT Systems Analyst can contribute to this vision and improve client satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about their IT service desk rollout or how they maintain ISO27001 compliance. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
