Spectrum IT are recruiting for a Contract 1st Line Support Engineer to join a Portsmouth based company on an initial 6-month contract. This role is via umbrella engagement only and will be onsite working 4 days per week (1 day remote working).
As part of the IT Service Desk you will act as the primary point of contact for the UK offices, supporting the critical technology and systems that drive the business (including but not limited to Point of Sale (POS) transactions, CRM systems, and consumer-engagement platforms. In this role delivering exceptional customer service is a must, you will manage incidents against defined SLAs, and help triage IT issues.
Using ServiceNOW you will work alongside the 2nd line team, proactively monitor systems, servers, and daily IT administration.
You will also:
- Install, configure, and test hardware and software for office installations.
- Review and update knowledgebase documentation, perform basic administrative tasks, and support the wider IT team.
- Potential for some very occasional travel within the UK/Ireland to locations to assist with on-site installations.
Skills / Experience
- Proven track record in an IT support role at a 1st line level, ideally with a history of high incident closure rates.
- Strong knowledge of Microsoft Operating Systems, Windows Servers, and Microsoft Office packages.
- Experience assisting with / managing iOS devices within an enterprise environment.
- Foundational network infrastructure knowledge, specifically around corporate and in-store Wi-Fi networks.
- Experience with SQL databases (or similar enterprise databases).
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Contract 1st Line Support in Portsmouth employer: SPECTRUM IT
Spectrum IT is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within a specialist engineering team. Located in the picturesque Oxfordshire, employees benefit from a supportive environment that prioritises professional growth through continuous learning opportunities and hands-on experience with cutting-edge technology in safety-critical autonomous systems.
