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- Tasks: Provide 1st and 2nd line IT support, resolving technical issues and managing support tickets.
- Company: Join a well-established UK organisation undergoing exciting digital transformation.
- Benefits: Hybrid working, exposure to new technologies, and a supportive team environment.
- Why this job: Be part of a major tech change and enhance your skills in a fast-paced role.
- Qualifications: 2+ years in IT support, strong communication, and a customer-focused mindset.
- Other info: Great opportunity for career growth in a modernising IT environment.
The predicted salary is between 36000 - 60000 £ per year.
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme. Our client are looking for an IT Support Analyst to join their internal IT team on a fixed term basis. This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2 days per week.
This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you will gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you will be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You will be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business.
The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment.
Key Skills & Experience:
- Windows 11 support
- Office 365 / Microsoft 365 administration
- Active Directory / Entra access management
- Microsoft Exchange / email troubleshooting
- Service Desk / ticketing systems experience
- Remote support tools
- Printer setup and troubleshooting
- Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki)
Nice to haves:
- Microsoft Dynamics support experience
- Telephony systems (Mitel, Avaya or similar)
- ITIL knowledge or certification
You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential.
All applicants must be eligible to work in the UK and able to commute to the Winchester area as required.
IT Support Analyst in Winchester employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Winchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. We recommend running through some technical questions and role-playing with a friend. This way, you’ll feel more confident when discussing your experience with Windows 11, Office 365, and troubleshooting techniques.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled tricky tech issues in the past. We want to see that proactive, customer-focused mindset shining through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates ready to dive into exciting projects in a modernising IT environment.
We think you need these skills to ace IT Support Analyst in Winchester
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what we're looking for, so make sure you highlight your relevant experience and skills that match the role.
Show Off Your Technical Skills: This role is all about IT support, so don’t be shy! We want to know about your experience with Windows 11, Office 365, and any other tech you've worked with. Be specific about your skills and how they relate to the job.
Keep It Professional but Personal: While we love a friendly tone, remember to keep it professional. Share your passion for customer service and problem-solving, and let your personality shine through. We want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Spectrum IT Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, be prepared to share examples of how you've delivered excellent customer service in previous positions. Think of specific situations where you resolved a user’s issue or went above and beyond to help someone out. This will highlight your proactive, customer-focused mindset.
✨Familiarise Yourself with the Company
Do a bit of homework on the organisation and their digital transformation programme. Understanding their goals and challenges will allow you to tailor your answers and demonstrate how you can contribute to their success. Plus, it shows genuine interest in the role!
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support issues, like troubleshooting a printer or resolving a network problem. This will help you articulate your thought process and problem-solving skills effectively.