Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support to global clients and manage ticketing processes.
- Company: Leading IT recruitment agency with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Join a dynamic team and make a difference for global customers every day.
- Qualifications: Engineering qualification or equivalent experience, plus customer service skills.
- Other info: Challenging role in a rewarding office-based environment.
The predicted salary is between 30000 - 42000 £ per year.
A prominent IT recruitment agency is seeking an experienced Technical Support Analyst to join their client in Whiteley. This full-time, permanent position primarily involves providing exceptional technical support to global customers, managing ticketing processes, and building strong customer relationships.
Candidates should possess a relevant engineering qualification or equivalent experience along with a background in customer service. This is an office-based role, offering a challenging yet rewarding environment.
Technical Support Engineer - Global Clients (Onsite) employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Global Clients (Onsite)
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on common troubleshooting scenarios and be ready to demonstrate your problem-solving abilities during interviews. We want to see how you think on your feet!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Engineer - Global Clients (Onsite)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your engineering qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Engineer role. Share specific examples of how you've provided exceptional support in the past – we love a good story!
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled tricky technical issues. We’re looking for candidates who can think on their feet and build strong relationships with customers, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Spectrum IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common issues that global clients might face and be ready to discuss how you've resolved similar problems in the past.
✨Showcase Your Customer Service Skills
Since this role involves building strong customer relationships, prepare examples of how you've provided exceptional service in previous positions. Highlight your ability to communicate clearly and empathetically with clients.
✨Understand the Ticketing Process
Get a good grasp of ticketing systems and processes. Be prepared to explain how you would manage and prioritise support tickets effectively, ensuring timely resolutions for customers.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
