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- Tasks: Join our team as a Technical Pre-Sales Engineer, supporting customers across Europe.
- Company: We're a growing tech company expanding from the UK to Europe with a dynamic 30-person team.
- Benefits: Enjoy travel opportunities, potential overtime pay, and a vibrant work culture.
- Why this job: Be a key player in our European expansion, making a real impact on customer success.
- Qualifications: Strong networking knowledge, customer support experience, and fluency in English and German required.
- Other info: Willingness to travel across Europe is essential; additional languages are a plus!
A long standing client of mine has expanded their operations from the UK to Europe. They launched into new European markets in March 2024 and have taken on a head of sales to bring on-board new customers but now they need a technical engineer to help with the transition from Pre-sales to On-boarded customer. They have a 30-person strong tech team in the UK made up of Development & Support, but this role will be the crucial boots on the ground in Europe doing some Pre-sales consulting, Installation and ongoing support. The role will be primarily based in Berlin, Germany but with travel across Europe as needed to help with new projects. Must have skills/experience: Strong knowledge and background in networking and WiFi technologies A background in customer support and customer facing roles Experience implementing/Installing SaaS/PaaS solutions for clients across Europe Excellent communication skills and an ability to perform pre-sales consulting activities where needed Experience working in a small/startup business where you are one of a few employees delivering a service Willingness and ability to travel across europe as needed to meet with customers Fluent in English and GermanBeneficial skills/experience: Any other European languages; French, Portuguese, Dutch … Experience in a service desk environment triaging issues and supporting customersThe role is Monday-Friday but there are likely to be significant options for overtime, paid additionally (out of hours and weekend work). The role will be based from Berlin and mainly focussed in this area however will include business travel within Europe to customer sites and prospects, and occasionally to our UK offices. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy
Technical Pre-Sales Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Pre-Sales Engineer
✨Tip Number 1
Familiarize yourself with the specific networking and WiFi technologies that are popular in the European market. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the local landscape.
✨Tip Number 2
Leverage your existing network to connect with professionals in the tech industry in Berlin. Attend local meetups or tech events to build relationships and gain insights into the market, which can be invaluable during the pre-sales consulting process.
✨Tip Number 3
Brush up on your customer support skills, especially in a SaaS/PaaS context. Being able to effectively communicate and resolve issues will set you apart as a candidate who can seamlessly transition from pre-sales to onboarding.
✨Tip Number 4
Highlight any experience you have working in small teams or startups. This will show that you are adaptable and can thrive in dynamic environments, which is crucial for this role as it involves being one of the few employees delivering a service.
We think you need these skills to ace Technical Pre-Sales Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your strong knowledge in networking and WiFi technologies, as well as any experience you have in customer support and pre-sales consulting. Tailor your CV to showcase these skills prominently.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your cover letter of how you've effectively communicated with clients or stakeholders in previous positions.
Demonstrate Flexibility and Travel Willingness: Mention your willingness and ability to travel across Europe for the role. This can be a key factor for the employer, so include any relevant experiences that demonstrate your adaptability and readiness for travel.
Language Proficiency: Fluency in both English and German is required, so make sure to clearly state your language skills in your application. If you speak any additional European languages, highlight them as beneficial skills.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Knowledge
Make sure to highlight your strong background in networking and WiFi technologies during the interview. Be prepared to discuss specific projects or experiences where you successfully implemented SaaS/PaaS solutions, as this will demonstrate your technical expertise.
✨Emphasize Customer Support Experience
Since the role involves customer-facing responsibilities, share examples of your experience in customer support. Discuss how you've handled customer inquiries or issues in the past, showcasing your problem-solving skills and ability to communicate effectively.
✨Demonstrate Adaptability in a Startup Environment
This position requires working in a small team, so be ready to talk about your experiences in startup environments. Highlight your flexibility and willingness to take on various roles or tasks, which is crucial for success in a dynamic setting.
✨Prepare for Language Proficiency
Fluency in both English and German is essential for this role. Practice discussing your technical knowledge and customer support experiences in both languages to ensure you're comfortable switching between them during the interview.
