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- Tasks: Support customers with IT Networking and Telco product queries.
- Company: Join a growing business with a friendly, collaborative culture.
- Benefits: Enjoy hybrid working options and structured training for career growth.
- Why this job: Great opportunity to solve complex problems and progress in your IT career.
- Qualifications: Experience in IT Support, strong communication skills, and a customer service mindset required.
- Other info: Telecom support experience is a plus!
The predicted salary is between 22400 - 28800 £ per year.
Support Engineer – Service desk and Networking Hampshire, Fareham area + hybrid working options £28-32,000 + benefits We have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineer’s or 2nd line engineers looking for a new opportunity when they can progress. As a Software Support Engineer your role will be fundamental in supporting customers with queries related to the company’s core IT Networking and Telco products. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training. Requirements: Prior experience in an IT Support or Service Desk Support in a Microsoft environment Commercial experience of supporting Networking and Server support requests A customer service-oriented attitude – ideally will have solved external customer support requests A passion for solving complex problems and the ability to learn new skills quickly Strong communicator, able to work effectively in a team environment Desirable: Telecom support experience – VOIP, SIP or simil…
Support Engineer - 2nd line employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - 2nd line
✨Tip Number 1
Make sure to highlight your experience in IT Support or Service Desk roles, especially in a Microsoft environment. This will show that you have the foundational skills needed for the Support Engineer position.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved external customer support requests. This will illustrate your customer-oriented attitude, which is crucial for this role.
✨Tip Number 3
Familiarize yourself with the company's core IT Networking and Telco products. Showing that you have done your homework will impress the hiring team and demonstrate your genuine interest in the position.
✨Tip Number 4
Emphasize your problem-solving skills and ability to learn quickly. Prepare to discuss specific instances where you've tackled complex issues, as this aligns perfectly with the expectations for a Support Engineer.
We think you need these skills to ace Support Engineer - 2nd line
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Engineer position. Highlight the key responsibilities and required skills, such as experience in IT support and networking, to tailor your application accordingly.
Tailor Your CV: Customize your CV to emphasize relevant experience in IT support and service desk roles. Include specific examples of how you've successfully resolved customer queries and any technical skills that align with the company's needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your customer service-oriented attitude. Mention your ability to work in a team and your eagerness to learn new skills, which are essential for this role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Spectrum IT Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with IT support, especially in a Microsoft environment. Highlight specific examples of how you've resolved networking and server support requests in the past.
✨Demonstrate Customer Service Excellence
Since the role emphasizes a customer service-oriented attitude, share instances where you successfully handled external customer support requests. This will showcase your ability to communicate effectively and solve problems.
✨Express Your Passion for Problem-Solving
Talk about your enthusiasm for tackling complex issues. Provide examples of challenging problems you've solved and how you approached them, emphasizing your quick learning abilities.
✨Highlight Team Collaboration
The company values a collaborative environment, so be ready to discuss your experiences working in teams. Share how you contributed to team success and how you handle conflicts or differing opinions.
