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- Tasks: Provide top-notch IT support as the first point of contact for users.
- Company: Join a reputable legal organisation thriving in Tunbridge Wells.
- Benefits: Enjoy potential hybrid work options after probation and a supportive team environment.
- Why this job: Be part of a growing firm with a strong culture and opportunities for professional development.
- Qualifications: 1+ years in IT support, familiar with Microsoft Office 365 and Active Directory.
- Other info: Work on a shift basis from Monday to Friday, with flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
Service Desk Analyst required by a well-known growing legal organisation based in the heart of Tunbridge Wells. The Service Desk Analyst will join a small team providing high quality IT support across the entire firm. The role will be fully on-site with potential opportunity for hybrid following probation.
As a Service Desk Analyst, you will be the first point of contact for IT support, providing assistance remotely and in-person. The Service Desk team operate on a shift basis through Monday to Friday rotating between the following:
- 8am-4:15pm
- 9am-5:15pm
- 10am-6:15pm
Essential experience:
- 1+ years’ experience within IT support, ideally within professional services
- Microsoft Office 365
- Active Directory
- Intune
- Mimecast
- VPNs
This is a great opportunity to join a well-established organisation with multiple offices.
Service Desk Analyst employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific IT tools mentioned in the job description, such as Microsoft Office 365 and Active Directory. Being able to demonstrate your knowledge and experience with these tools during your interview will show that you're well-prepared and a good fit for the role.
✨Tip Number 2
Research the company culture of the legal organisation you're applying to. Understanding their values and work environment can help you tailor your responses in the interview, making it clear that you align with their ethos and are eager to contribute positively to their team.
✨Tip Number 3
Prepare for common service desk scenarios that may come up during the interview. Think about how you would handle specific IT support issues, as this will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for a Service Desk Analyst.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide valuable insights into the interview process and the day-to-day responsibilities of the role, giving you an edge when discussing your suitability for the position.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially within professional services. Include specific examples of your work with Microsoft Office 365, Active Directory, and any other technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are interested in the Service Desk Analyst position. Mention your 1+ years of experience and how it aligns with the role's requirements. Be sure to express your enthusiasm for joining a growing legal organisation.
Showcase Your Soft Skills: In your application, emphasise your communication skills and ability to provide high-quality IT support. Since you'll be the first point of contact for IT issues, it's important to demonstrate your customer service skills and problem-solving abilities.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst role.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT support, especially if it's within professional services. Be prepared to discuss specific scenarios where you successfully resolved issues, as this will demonstrate your problem-solving skills.
✨Familiarise Yourself with Key Technologies
Since the role requires knowledge of Microsoft Office 365, Active Directory, and VPNs, brush up on these technologies before the interview. Being able to speak confidently about how you've used these tools in past roles will impress the interviewers.
✨Prepare for Shift Work Questions
As the Service Desk operates on a shift basis, be ready to discuss your flexibility regarding working hours. Think about how you can manage your time effectively and ensure that you're available during the required shifts.
✨Demonstrate Excellent Communication Skills
As the first point of contact for IT support, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy. This will show that you can provide high-quality support.
