Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of 1st line support analysts and provide top-notch IT support.
- Company: Join a dynamic company focused on innovative IT solutions and exceptional customer service.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing the tech experience for your colleagues.
- Qualifications: Experience in 1st line support and a passion for team management.
- Other info: Embrace a proactive approach in a fast-paced, ever-evolving tech environment.
The predicted salary is between 36000 - 60000 £ per year.
Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key.
While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support.
Key duties and responsibilities:
- Encompass line manager responsibilities for a group of 1st line support analysts based in the South region.
- Manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained.
- Troubleshoot and resolve 1st line technical issues, hardware and application support queries and requests.
- Act as a gatekeeper to ensure only necessary escalations occur and encourage an "always learning" approach to minimise unnecessary delays to ticket resolution.
- Provide a proactive service that seeks to minimise the impact of technical issues by stopping them before they occur.
- Independently evolve skills to respond to the ever-changing challenges associated with a rapidly changing IT offer.
- Thorough understanding of the elements of technology delivered across the organisation, including the preparation of endpoints, their life cycle support and subsequent decommissioning.
- Travel within the local geography to support specific issues and field-based colleagues.
- Exhibit empathy and patience, considering the user experience in every interaction.
- Carry out additional duties commensurate to the role.
Technical Skill Set:
- Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues.
- Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks.
- Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure.
- Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members.
- Possess initiative, excellent organisational and communication skills with the ability to work independently.
- Self-motivated and enthusiastic with a solution focused, positive attitude, putting the customer at the heart of every interaction.
- Always curious with a willingness to learn and adapt to new technologies and processes.
Technologies: Azure, Windows/O365/Entra/Active Directory, VMWare, Networking Principles.
Senior Service Desk Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Engineer
✨Tip Number 1
Get your networking game on! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the company culture and maybe even a referral. We all know that referrals can give your application a serious boost!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common interview questions for a Senior Service Desk Engineer and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your problem-solving skills and technical expertise.
✨Tip Number 3
Show off your soft skills! As a Senior Service Desk Engineer, you’ll need to manage and inspire your team. Be ready to discuss how you’ve successfully led teams in the past and how you handle customer interactions. We want to see that empathy and patience shining through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Let’s get you that dream job!
We think you need these skills to ace Senior Service Desk Engineer
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to help colleagues or clients, as this role is all about delivering an excellent experience.
Demonstrate Your Technical Know-How: Don’t shy away from showcasing your technical skills! Mention specific tools, systems, or troubleshooting techniques you’ve used. We’re looking for someone who can handle hardware and software issues like a pro, so let us know what you’ve got!
Emphasise Team Management Experience: If you’ve managed a team before, we want to hear about it! Share examples of how you’ve inspired and developed your team members. This role involves leading 1st line analysts, so show us your leadership chops.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Spectrum IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting hardware and software issues. Be ready to discuss your experience with operating systems, networking principles, and any specific technologies mentioned in the job description, like Azure or Windows/O365.
✨Showcase Your Leadership Skills
Since this role involves managing a team of 1st line support analysts, be prepared to share examples of how you've inspired and developed others in previous roles. Highlight your ability to foster a positive team environment and your proactive approach to minimising service failures.
✨Emphasise Customer Service
This position is all about providing exemplary customer service. Think of specific instances where you've gone above and beyond for a colleague or client. Show that you understand the importance of empathy and patience in every interaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice how you would handle common technical issues or team dynamics. This will demonstrate your ability to think on your feet and your proactive nature in resolving problems before they escalate.
