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- Tasks: Provide advanced support for complex technical issues and enhance cloud platform performance.
- Company: Join a global tech leader transforming public safety and digital justice.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be part of a team solving impactful challenges in the criminal justice system.
- Qualifications: 5+ years in cloud support, strong SQL skills, and knowledge of PowerShell and C#.
- Other info: Eligible for security clearance; work closely with R&D and Cloud Ops teams.
The predicted salary is between 43200 - 72000 £ per year.
Senior Apps Support Engineer – SQL, Azure, C#, APIs
On-site Hedge End, Hampshire
Full-time Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We\’re looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.
What You\’ll Be Doing
- Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
- Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis
- Scripting solutions and automating tasks using PowerShell and similar tools
- Simulating customer issues in local/test environments for detailed root cause analysis
- Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
- Helping improve internal processes and response times through tooling and knowledge-sharing
- Supporting the UK customer base with occasional flexibility to liaise with US counterparts
What We\’re Looking For
- 5+ years of cloud support experience in a technical role
- Strong SQL skills for data analysis and report creation
- Working knowledge of PowerShell scripting (report automation, system tasks)
- Understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
- Hands-on experience with Microsoft Azure or other cloud environments
- Familiarity with APIs (REST/SOAP) and SOA applications
- Strong diagnostic and problem-solving skills; methodical approach
- Excellent communication skills – written, verbal, and collaborative
- Eligible for security clearance
If you\’re a problem-solver who thrives on digging deep into technical challenges and wants to join a team that\’s building something globally meaningful, we\’d love to hear from you.
Hit apply to upload your CV
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr
Senior Application Support Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, Azure, and PowerShell. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart during discussions.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've solved complex technical issues. Be ready to explain your thought process and the tools you used, as this will demonstrate your problem-solving skills and technical expertise.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain technical concepts to non-technical stakeholders. This is crucial for a role that involves collaboration with various teams, and it can highlight your ability to bridge the gap between tech and business.
We think you need these skills to ace Senior Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in cloud support, SQL, and PowerShell scripting. Use specific examples that demonstrate your problem-solving skills and technical expertise related to the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and public safety. Mention how your background aligns with the company's mission and how you can contribute to their innovative platform.
Highlight Technical Skills: In your application, emphasise your strong SQL skills, understanding of C#, and experience with Microsoft Azure. Be specific about your hands-on experience and any relevant projects you've worked on.
Showcase Communication Abilities: Since excellent communication skills are essential for this role, provide examples in your application that demonstrate your ability to collaborate effectively with teams and communicate complex technical issues clearly.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, PowerShell, and Azure in detail. Bring examples of how you've used these skills to solve complex issues in previous roles, as this will demonstrate your capability to handle the technical challenges of the position.
✨Understand the Company’s Mission
Research the company’s role in public safety and digital justice. Understanding their mission will help you align your answers with their goals and show that you're genuinely interested in contributing to their success.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical technical problems during the interview. Practice articulating your thought process and approach to troubleshooting, as this will highlight your diagnostic skills and methodical approach.
✨Emphasise Collaboration
Since the role involves working closely with R&D and Cloud Ops teams, be ready to discuss your experience in collaborative environments. Share examples of how you've effectively communicated and worked with others to resolve issues or improve processes.
